Help Desk Support Engineer

TPA technologies; Boston (MA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Hybrid work schedule

4 days onsite per week

Potential extension or conversion

Job summary

Investment Management Firm seeks a Senior Desktop Engineer to join a fast-paced IT team supporting business users in finance. Hybrid role with 4 days onsite per week; 6-month contract with potential extension or conversion.

You will own end-user computing, deliver high-touch support, and collaborate with Desktop Engineering, Infrastructure, and Systems teams. You will build and maintain workstations, support Windows 10/11, manage VDI, AD/GPO, and on-call support for executives.

Qualifications

• 5+ years in Desktop Support or IT roles.
• Experience in investment management or financial services.
• Strong Windows 10/11 experience.
• Experience with physical and virtual desktops (VDI).
• AD, GPO, provisioning and account administration.
• Excellent troubleshooting and customer service.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Monitor and respond to service desk requests.
• Provide desktop, laptop, and VDI support.
• Build, deploy, configure, and maintain workstations.
• Troubleshoot hardware, software, OS, apps, and connectivity.
• Support users via phone, email, chat, and in-person.
• Manage collaboration, conferencing, printing, mobile devices, and telephony.
• Onboard/offboard users, provisioning, and access management.
• Create and maintain technical docs and knowledge bases.
• Collaborate with infrastructure and engineering teams on projects.
• Handle competing priorities with high customer satisfaction.

Skills

Desktop Support

Customer service

Troubleshooting

Windows 10/11

VDI

Active Directory

Group Policy

End User Computing

Tools

VDI

Active Directory

Group Policy

Job description

Schedule: Hybrid, 4 Days Onsite Per Week

Duration: 6-Month Contract with Strong Potential for Extension or Conversion

Overview

We are seeking a Senior Desktop Engineer to join a growing IT team supporting a leading investment management organization. This role is ideal for an experienced IT support professional who combines strong desktop engineering expertise with exceptional customer service skills and a proven track record supporting users within financial services and investment management environments.

The successful candidate will provide high-touch support to business users, manage end-user computing technologies, and partner closely with Desktop Engineering, Infrastructure, and Systems teams. This position requires experience supporting mission-critical business users in fast-paced financial environments where responsiveness, professionalism, and technical excellence are essential.

Responsibilities

• Monitor and respond to support requests through the service desk platform.
• Provide technical support across desktop, laptop, virtual desktop (VDI), and related technology environments.
• Build, deploy, configure, and maintain employee workstations and virtual desktops.
• Troubleshoot hardware, software, operating system, application, and connectivity issues.
• Support users through phone, email, chat, and in-person interactions.
• Manage collaboration tools, conferencing technologies, printing solutions, mobile devices, and telephony systems.
• Facilitate employee onboarding, offboarding, transfers, account provisioning, and access management activities.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with infrastructure and engineering teams on operational improvements and project initiatives.
• Manage competing priorities while maintaining a high level of customer satisfaction and service delivery.
• Participate in occasional after-hours and weekend support as needed.

Required Qualifications

• 5+ years of experience in Desktop Support, Desktop Engineering, End User Computing, or IT Support roles.
• Experience supporting users within investment management, asset management, hedge funds, private equity, wealth management, or other financial services organizations.
• Strong experience supporting Microsoft Windows 10 and Windows 11 environments.
• Experience supporting both physical desktops/laptops and virtual desktop infrastructure (VDI) environments.
• Strong knowledge of Active Directory, Group Policy, user provisioning, and account administration.
• Experience building, imaging, deploying, and maintaining enterprise workstations.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service skills with the ability to support demanding business users and executives.
• Ability to work independently and effectively manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting portfolio managers, traders, investment analysts, and executive leadership teams.
• Experience with Mobile Device Management (MDM) platforms.
• Exposure to systems administration and infrastructure technologies.
• Experience with large-scale laptop refreshes, device lifecycle management, and endpoint management initiatives.

Ideal Candidate

The ideal candidate is a senior desktop support professional with direct experience supporting investment management or financial services organizations. They are known for delivering white-glove support, thrive in high-touch environments, and possess the technical expertise to support both traditional desktop technologies and modern endpoint solutions. Success in this role requires a strong customer-first mindset, excellent communication skills, and the ability to support business‑critical users in a fast‑paced investment management environment. Based on client feedback, candidates without relevant financial services or investment management experience are unlikely to be considered