Desktop Engineer

Tempest Vane Partners; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Tempest Vane Partners is seeking an End User Computing Engineer to join our NYC technology team. The role focuses on providing user support across the firm and partnering with systems engineers to design and deploy new desktop and infrastructure solutions.

The ideal candidate will have 2+ years in end-user support within financial markets, strong Microsoft desktop skills, and scripting ability with PowerShell or Python. Occasional after-hours work and on-call duties are expected.

Qualifications

• 2+ years in End User Support within financial markets.
• In-depth knowledge of Microsoft desktop technologies; troubleshooting mobile and laptop devices.
• Experience building and implementing new desktop and infrastructure solutions.
• Strong scripting skills with PowerShell, Python or similar.
• Excellent communication and stakeholder management, especially documenting issues.

Responsibilities

• Provide end-user hardware and device support across the firm.
• Monitor systems and automate recurring issues.
• Collaborate with systems engineers to design and implement infrastructure solutions.
• Participate in on-call rota and occasional out-of-hours work.

Skills

End user support

Scripting

Communication

Stakeholder management

Tools

PowerShell

Python

Job description

Tempest Vane Partners have an exciting new role available with a newly launched systematic hedge fund who are already establishing a strong name for themselves in the global financial markets space. They are looking for a End User Computing Engineer to join their NYC technology team in a role which is primarily focused on providing technical support to users across the firm but also working closely with systems engineers to design and implement new infrastructure solutions across software, hardware and networks.

This is a fast-paced role where you will work directly with senior stakeholders, traders and quants so the successful applicant should have excellent communication skills and be a good problem solver to be considered a good fit. You will be responsible for providing support for end user hardware and devices as well as monitoring systems and automating reoccurring issues at every given opportunity.

Key Requirements

• 2+ years of experience working in an End User Support role within the financial markets space (experience supporting PM's, Quants and Traders is preferred)


• In depth knowledge of Microsoft desktop technologies and strong experience troubleshooting mobile and laptop devices


• Experience building and implementing new desktop and infrastructure solutions and strong engineering mindset; this is not a pure support role


• Strong scripting skills with Powershell, Python or similar


• Excellent communication and stakeholder management skills, especially when documenting issues and resolving tickets

This is a chance to join a leading quantitative hedge fund at a very exciting time of growth. You will get to work with a wide range of technologies and alongside some of the brightest minds in the industry.

*Please note this is an office based role and you may be required to participate in the on call rota and occasional out of hours/weekend work*