Desktop Support Engineer

My3tech; Jefferson City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

My3tech is seeking an IT Help Desk Technician to troubleshoot software and hardware issues, provide tier 2 support for end users, and assist with account management from Jefferson City, MO.

Experience with Active Directory, RSA, JIRA, Exchange and SharePoint is a plus; strong communication, customer service and attention to detail are essential, with the ability to work independently and follow instructions.

Qualifications

• High School Diploma or equivalent is required.
• Healthcare terminology or IT background preferred.
• Ability to work in a fast-paced environment with attention to detail.
• Ability to work independently, accurately, and efficiently.
• Strong verbal and written communication skills.
• Good knowledge of MS Word and Excel.
• Strong customer service background.
• Expert listening skills and ability to identify customer needs with appropriate issue resolution.

Responsibilities

• Troubleshoot software and hardware failures.
• Provide tier 2 level of support for end users.
• Work with Active Directory, RSA, JIRA, Exchange and SharePoint for user account creations, terminations and changes.
• Image and deploy laptops to end users.
• Remote support.

Skills

Troubleshooting

Customer service

Communication skills

Attention to detail

Independence

Follow instructions

Education

High School Diploma or equivalent

Tools

Active Directory

RSA

JIRA

Exchange

SharePoint

Job description

• Troubleshoot software and hardware failures
• Provide tier 2 level of support for end users.
• Work with Active Directory, RSA, JIRA, Exchange and SharePoint for user account creations, terminations and changes.
• Image and deploy laptops to end users
• Remote support

Experience/Skills:

• High School Diploma or equivalent
• Healthcare terminology or IT background experience preferred
• Ability to work in a fast-paced environment with attention to detail
• Ability to work independently, accurately, and efficiently
• Ability to follow written and verbal instructions
• Good knowledge of MS Word and Excel
• Strong Customer Service Background
• Expert listening skills and ability to identify customer needs with appropriate issue resolution
• Strong verbal and written communication skills
• Problem-solving orientation to identify root cause, develop solutions, and implement in close collaboration with those doing the work
• Ability to remain calm and productive under pressure