Desktop Support Engineer

Harvey Nash; Frankfort (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Harvey Nash is seeking an IT support specialist to administer CABINET desktops, notebooks, and mobile data terminals. The role includes hardware/software support for specialized law enforcement software, plus assistance with equipment in CABINET cruisers.

You will coordinate with vendors and Tier 1/3 staff on issues, handle IT tickets, and perform other duties as needed to keep the agency’s systems running smoothly.

Qualifications

• Experience supporting Windows desktop environments and office productivity software.
• Ability to document technical processes clearly and concisely.
• Experience providing Tier 2 IT support and collaborating with team members.

Responsibilities

• Administer CABINET Desktops, Notebooks, and Mobile Data Terminals and related equipment.
• Provide hardware and software support including law enforcement applications.
• Assist with IT equipment in CABINET cruisers and coordinate with vendors for issues.
• Collaborate with Tier 1 and 3 personnel on support tickets.
• Utilize the IT ticket system and perform other assigned duties.

Skills

Windows desktop OS support

Team player

Technical documentation

Tier 2 support

Willingness to learn

Professional and courteous

Tools

Office 365

Job description

• Main responsibility is to administer CABINET Desktops, Notebooks, and Mobile Data Terminals (and accompanying equipment).
• Hardware and software support, including specialized law enforcement software and devices.
• Assist with IT equipment in CABINET cruisers.
• Work with vendors for support on workstation issues.
• Coordinate with Tier 1 and 3 personnel on support issues
• Work with the IT Ticket System
• Performs other tasks and duties as assigned or needed by the agency.

Preferred Knowledge/Skills/Abilities:

• Windows desktop operating systems support client hardware and software, including Office 365 applications
• Ability to work in a team atmosphere
• Ability to create technical documentation
• Provide Tier 2 support to other personnel in the IT Branch
• Ability to receive training and retain new knowledge
• Ability to be professional and courteous