Desktop Support Engineer

METRIX IT SOLUTIONS INC; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

METRIX IT SOLUTIONS INC is seeking an IT Support Technician to handle Windows 10/11 configurations, system administration tasks, and issue resolution for OS and applications. The role involves hardware troubleshooting, asset management coordination with the depot, and telephony support for Avaya/Cisco phones.

The candidate should be familiar with ITIL processes and demonstrate excellent written and verbal communication skills to document incidents and collaborate with teams.

Qualifications

• Experience configuring and managing Windows 10/11.
• Proven system administration capabilities.
• Experience troubleshooting OS and application issues.
• Hardware, peripherals, drivers troubleshooting expertise.
• Coordinate hardware asset management and shipment with depot.
• Experience with telephony systems (Avaya, Cisco IP phones).
• Familiarity with ITIL principles and processes.
• Strong written and oral communication skills.

Responsibilities

• Provide level-1/2 IT support for hardware and software.
• Troubleshoot Windows OS and application issues to resolve incidents.
• Manage and track hardware assets, including shipment coordination.
• Support telephony devices and voice systems as needed.
• Document incidents and resolutions clearly for knowledge base.

Skills

Windows 10/11 support

System administration

Application/OS issues troubleshooting

Hardware & drivers issues

Asset management coordination

Telephony support (Avaya/Cisco)

ITIL familiarity

Excellent communication skills

Job description

• Proficient in configuring, managing, and troubleshooting Windows 10 and Windows 11 operating systems
• Skilled in System administrative tasks
• Experience troubleshooting Application and Operating System related issues
• Troubleshoot Laptop, Desktop, Thin Clients, Printers, Hardware & Drivers issues
• Coordinate with the Depot for Asset Management, shipment of hardware
• Telephony Support (Avaya and Cisco IP Phones)
• Familiarity with ITIL principles
• Must have excellent oral and written communication skills