Desktop Support / End User - Team Lead (Americas Region)

Actus Search; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Actus Search is partnered with a leading global quantitative investment firm to appoint a Desktop Support Regional Team Lead in New York. The role oversees the Americas region within the end-user support team, guiding a 1,500-user environment and shaping technology strategy.

You’ll lead and develop the team, own performance against SLAs, and act as the escalation point for complex issues, while driving automation and smarter workflows across the group.

Qualifications

• Experience managing teams.
• Deep expertise in Windows 11, Active Directory, Group Policy, Azure and Office 365.
• Good PowerShell knowledge/experience.
• Urgency and sound prioritisation.
• Financial services experience preferred, but other fast-paced sectors considered.
• Clear communication and composure under pressure.

Responsibilities

• Lead and develop your team, owning performance, appraisals, and SLA delivery.
• Be the escalation point for complex issues and guide engineers through them.
• Shape the future with automation, chatbots and smarter ways of working.
• Partner with stakeholders to deliver speed and precision.

Skills

Leadership

Windows 11

Active Directory

Group Policy

Azure

Office 365

PowerShell

Urgency & prioritisation

Communication

Financial services experience

Tools

PowerShell

Azure AD

Job description

Actus Search is partnering with a leading global quantitative investment firm to appoint a Desktop Support Regional Team Lead in New York.

This is not a role for someone who wants to close every ticket themselves. It suits a technically strong leader who gets the best out of their engineers, keeps service quality high and helps shape where end-user technology goes next. Successful candidates will have had experience managing teams.

The role at a glance:

• Location: Overseeing the Americas region, part of the global end user support team.
• Users: Around 1,500 users in a fast-paced, high-expectation environment

What you’ll do:

• Lead and develop your team. You own performance, appraisals, and day-to-day delivery against SLAs.
• Be the go-to technical expert. You’ll be the escalation point for complex issues and guide your engineers through them, build capability across the team.
• Shape the future. You’ll work alongside the global leaders on roadmap and strategy, with a real focus on automation, chatbots and smarter ways of working.
• Partner with the business. You’ll build trusted relationships with stakeholders who expect speed and precision.

What you’ll bring (Essential):

• Experience Managing teams
• Deep expertise in Windows 11, Active Directory, Group Policy, Azure and Office 365
• Good PowerShell knowledge/experience
• A sense of urgency and sound prioritisation.
• Financial services experience is strongly preferred, but candidates from other "fast-paced" sectors will be considered.
• Clear communication, sound judgement and composure when the pressure is on