Desktop Support Associate — Windows/Mac Expert

Women In Science

Ann Arbor (MI)

On-site

USD 55,000 - 75,000

Full time

34 hours ago

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Benefits offered by this job

Generous time off

Comprehensive health insurance

Life insurance

Long-term disability coverage

Flexible spending accounts for health

Job summary

The University of Michigan in Ann Arbor is seeking a Desktop Support Specialist Associate to join the MiWorkspace Neighborhood IT team. You will provide onsite and remote end-user support for Windows, Mac, mobile devices and printers.

You will troubleshoot hardware and software, install applications, manage assets, follow documented procedures, and participate in on-call rotations. Strong customer service and the ability to explain technical concepts to non-technical audiences are essential.

Qualifications

Bachelor's degree or equivalent combination of education and experience.
Minimum 1 year of end-user technical support experience.
Proficiency with Windows and/or Mac OS and common business apps.
Ability to troubleshoot, perform root-cause analysis, and restore services.
Excellent customer service and ability to communicate clearly to varied audiences.

Responsibilities

Provide in-person or remote technical support and service restoration.
Install, configure, troubleshoot, and maintain workstations, software, printers, and devices.
Deliver excellent customer service by clear, timely support ticket updates and resolutions.
Maintain accurate asset management records.