DESKTOP SUPPORT ANALYST- MAGEE GENERAL HOSPITAL

Scrmc; Northern (KY); Hybrid; USD 42,000 - 56,000; Part time

Job summary

SCRMC seeks a Desktop Support Analyst to maintain and enhance end-user computing for Magee General Hospital. Responsibilities include installing and supporting hardware/software, performing upgrades, managing mobile devices, troubleshooting, and documenting processes to ensure high-quality IT support.

The role requires resolving issues, coordinating with vendors, and participating in on-call rotations, with on-site work and occasional after-hours as needed; HIPAA compliance is essential.

Qualifications

• Enterprise IT experience preferred.
• Microsoft desktop certifications preferred.
• Level I-III based on healthcare experience, certifications, work experience, and education.

Responsibilities

• Resolve hardware/software issues; coordinate with off-premise vendors; participate in on-call rotation; deliver excellent customer service; communicate effectively; demonstrate initiative; work outside normal hours if needed.
• Image workstations; add devices to domain; troubleshoot web/email/Office issues; elevate to Tier 2/3; maintain compliance with SCRMC IT and HIPAA; identify automation opportunities; research best practices; close tickets promptly.

Skills

Desktop troubleshooting

VMware View

Printer troubleshooting

Network connectivity

Active Directory

Group Policy

Citrix Receiver

Wireless configuration

Windows Deployment Services

Education

Microsoft desktop certifications

Tools

VMware View

Citrix Receiver

Active Directory

Group Policy

Windows Deployment Services

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PRN Other Prof Staff Magee, MS, US

Job Title:

Desktop Support Analyst

Department:

Information Technology - Magee General Hospital

Full Time/PRN:

PRN - Primarily onsite

Job Summary

The IT Desktop Support Analyst supports and enhances the end-user computing environment for SCRMC, including installing/supporting hardware and software, performing upgrades, managing mobile devices, troubleshooting issues, documenting processes, and ensuring high-quality technical support.

Professional Responsibilities: Resolve hardware/software issues; coordinate with off-premise vendors; participate in on-call rotation; deliver excellent customer service; communicate effectively; demonstrate initiative; work outside normal hours if needed. Core Duties: Image workstations; add devices to domain; troubleshoot web/email/Office issues; elevate to Tier 2/3; maintain compliance with SCRMC IT and HIPAA; identify automation opportunities; research best practices; close tickets promptly.

Minimum Qualifications

Prefer enterprise IT experience; Microsoft desktop certifications preferred; Level I-III based on healthcare experience, certifications, work experience, and education.

Skill Competencies

Desktop troubleshooting; VMware View VDI knowledge; printer troubleshooting; basic network connectivity; Active Directory; Group Policy; Citrix Receiver; wireless configuration; Windows Deployment Services.

Physical Requirements

Primarily onsite; occasional evenings/weekends; lifting up to 15 lbs; frequent interaction with staff and providers.