Desktop Support Analyst I

DYOPATH; Waco (TX); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Life insurance

401(k) with company match

FSA and HSA options

Additional benefits available

Job summary

Join DYOPATH in Waco, TX as a Desktop Support Analyst I! This role focuses on providing technical support for desktops, laptops, and peripherals, alongside troubleshooting hardware and software issues.

The ideal candidate has a Bachelor's in Computer Science or IT, or equivalent experience, along with strong communication skills and a customer-first mindset. Enjoy a collaborative environment with opportunities for growth, benefits including medical coverage, and a company culture that emphasizes teamwork.

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field or 2 years of equivalent work experience.
• A+ Certification preferred.

Responsibilities

• Provide technical support for desktops, laptops, printers, scanners, and peripherals.
• Troubleshoot hardware and software issues via phone, chat, or in person.
• Install, deploy, and maintain company systems and applications.
• Track and resolve incidents using internal ticketing systems while meeting SLAs.
• Perform software updates, including Microsoft security patches and antivirus signatures.
• Document processes and create knowledge base articles.

Skills

Intermediate troubleshooting skills for hardware and software

Familiarity with Microsoft O365 Suite and SharePoint

Strong written and verbal communication skills

Detail-oriented with a strong customer service focus

Ability to prioritize tasks effectively

Ability to work collaboratively in a team environment

Education

Bachelor’s degree in Computer Science, IT, or a related field

2 years of equivalent work experience

A+ Certification preferred

Job description

Join DYOPATH as a Desktop Support Analyst I

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support.

Why You’ll Love Working Here

• Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact
• Growth & Development – Access certifications, training, and clear career paths
• Award-Winning Culture – Known for delivering outstanding IT services internally and externally
• Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized
• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• FSA and HSA options
• Additional benefits available

Role Overview

• Location: On-site (Waco, TX)
• Schedule: 1st Shift (7a-4:30p CST); Monday through Friday
• Pay Rate: $22/hour

Your Mission as a Desktop Support Analyst I

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Troubleshoot hardware and software issues via phone, chat, or in person
• Install, deploy, and maintain company systems and applications
• Track and resolve incidents using internal ticketing systems while meeting SLAs
• Perform software updates, including Microsoft security patches and antivirus signatures
• Document processes and create knowledge base articles
• Act as a liaison with third-party vendors and technicians
• Order parts for hardware maintenance and repairs
• Participate in special projects and continuous improvement initiatives

What You Bring to the Team

Education & Certifications

• Bachelor’s degree in Computer Science, IT, or a related field
• OR 2 years of equivalent work experience
• A+ Certification preferred

Experience & Skills

• Intermediate troubleshooting skills for hardware and software
• Familiarity with Microsoft O365 Suite and SharePoint
• Strong written and verbal communication skills
• Detail-oriented with a strong customer service focus
• Ability to prioritize tasks effectively
• Ability to work collaboratively in a team environment

Other Requirements

• Valid driver’s license with acceptable driving record
• Ability to pass a background check prior to hire

Why This Role Matters

As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.

Apply Today

If you enjoy solving technical challenges and want to be part of a team-focused environment, DYOPATH encourages you to apply for the Desktop Support Analyst I position.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.