Desktop Support Analyst I

Dyopath; Deer Park (TX); On-site; USD 60,889,920 - 82,380,480; Full time

Benefits offered by this job

Medical/Dental/Vision Coverage

Life Insurance

401(k) with Company Match

You Pick a Day Paid Holiday

FSA/HSA Options

Pet Insurance

Additional Benefit Programs

Job summary

DYOPATH is seeking a Desktop Support Analyst in Deer Park, TX to troubleshoot user incidents, support desktops, printers, and peripherals, and deploy hardware/software solutions. You will deliver in-person, phone, and chat assistance while meeting SLAs and documenting solutions.

The role requires a Bachelor’s in CS/IT or four years of equivalent experience, plus Security-focused maintenance and strong customer service skills.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• OR Four years of equivalent technical support experience
• CompTIA A+ Certification required or strongly preferred

Responsibilities

• Analyze and troubleshoot user incidents, requests, and technical issues.
• Provide support for desktops, laptops, printers, scanners, and other peripherals.
• Install, deploy, configure, and maintain hardware and software solutions.
• Deliver technical support in person, by phone, and through chat tools.
• Create, manage, and resolve incidents while meeting established SLAs.
• Track work activities using client and internal ticketing systems.
• Coordinate with third-party vendors and service providers as needed.
• Order replacement parts and support hardware repair activities.
• Perform Microsoft security patching, antivirus updates, and other software maintenance activities.
• Create and maintain documentation, knowledge articles, and support procedures.
• Develop clear instructions that help build self-service capabilities for end users.
• Participate in continuous improvement initiatives and special projects.

Skills

Customer service

Communication

Prioritization

Teamwork

Education

Bachelor's degree in Computer Science or related field

Four years of equivalent technical support experience

Tools

Microsoft 365

SharePoint

Ticketing systems

Windows OS

Job description

Join DYOPATH as a Desktop Support Analyst Are you passionate about solving technology challenges and delivering outstanding customer support? Do you enjoy helping users stay productive while working with a variety of hardware, software, and endpoint technologies? DYOPATH is seeking a Desktop Support Analyst who is detail-oriented, customer-focused, and motivated to provide exceptional technical support in a fast-paced environment.

Why You'll Love Working Here

• Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact.
• Growth & Development – Access certifications, training opportunities, and clear career advancement paths.
• Award-Winning Culture – Be part of a team known for delivering exceptional IT services and fostering employee success.
• Collaborative Environment – Work alongside talented professionals who value teamwork, respect, and continuous improvement.

Benefits

• Medical, Dental, and Vision Coverage
• Life Insurance
• 401(k) with Company Match
• \"You Pick a Day\" Paid Holiday
• FSA and HSA Options
• Pet Insurance
• Additional Benefit Programs Available Full Details Available at dyopath.com/careers

Role Overview

Location: On-site (Deer Park, TX)

Schedule: 1st Shift (9a-5p CST); Monday through Friday

Pay Rate: $25/hour

Your Mission as a Desktop Support Analyst

• Analyze and troubleshoot user incidents, requests, and technical issues.
• Provide support for desktops, laptops, printers, scanners, and other peripherals.
• Install, deploy, configure, and maintain hardware and software solutions.
• Deliver technical support in person, by phone, and through chat tools.
• Create, manage, and resolve incidents while meeting established SLAs.
• Track work activities using client and internal ticketing systems.
• Coordinate with third-party vendors and service providers as needed.
• Order replacement parts and support hardware repair activities.
• Perform Microsoft security patching, antivirus updates, and other software maintenance activities.
• Create and maintain documentation, knowledge articles, and support procedures.
• Develop clear instructions that help build self-service capabilities for end users.
• Participate in continuous improvement initiatives and special projects.

What You Bring to the Team

Education & Certifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• OR Four years of equivalent technical support experience
• CompTIA A+ Certification required or strongly preferred

Experience & Skills

• Experience providing desktop support and endpoint troubleshooting
• Intermediate hardware and software troubleshooting skills
• Experience supporting desktops, laptops, printers, and peripheral devices
• Working knowledge of Microsoft 365 applications and services
• Familiarity with SharePoint, preferably within Microsoft 365 environments
• Experience working with ticketing systems and SLA-driven support environments
• Strong written and verbal communication skills
• Excellent customer service and problem-solving abilities
• Ability to prioritize multiple tasks and meet deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively within a team environment

Other Requirements

• Valid Driver's License with an acceptable driving record
• Ability to successfully pass a background check prior to hire

Why This Role Matters

As a Desktop Support Analyst , you will play an essential role in maintaining reliable technology services and ensuring users remain productive. Your expertise in troubleshooting, customer service, and endpoint support will directly contribute to operational success while providing opportunities to expand your technical skills and grow your career with DYOPATH.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.