Desktop Support Analyst - Associate

PIH Health Hospital; Whittier (CA); On-site; USD 35,996 - 61,468; Full time

Job summary

PIH Health is seeking a Desktop Support Analyst in Whittier, CA to be the first contact for internal IT issues. You will handle incidents and service requests across systems, hardware and software, provisioning access, and software installations. The role emphasizes security awareness and efficient problem resolution.

You will use the knowledge base, contribute to runbooks, and improve documentation while working with healthcare IT staff to keep services reliable and secure.

Qualifications

• 3–7 years of desktop support experience, preferably in a healthcare setting.
• Associate’s degree in CS/IT or equivalent experience accepted.
• Experience assisting users with IT issues and provisioning access.
• Designs and supports network/security-related IT solutions.

Responsibilities

• Serve as the first point of contact for incidents and service requests.
• Provide desktop support for PCs, laptops, printers and related hardware.
• Provision access and install software and services as needed.
• Resolve incidents and use the knowledge base to guide fixes.
• Contribute to runbooks and documentation; identify gaps and improvements.

Skills

Desktop support

Delegation

Communication

PC hardware

Independent work

Problem solving

Security awareness

Written communication

Education

Associate’s degree in CS/IT

3–7 years equivalent experience

Tools

Runbooks

Knowledge base tools

Job description

The Desktop support analyst role is the first point of contact for internal customers facing technical issues. This role assists users who contact the Service Desk with incidents and service requests related to IT support, systems, hardware, software; also supports a variety of other requests. In addition, the role is expected to directly fulfill service requests, including but not limited to provisioning access, installing software and services, and resolve incidents. The Desktop support analyst utilizes the existing knowledge base documentation wherever possible and conducts additional research. This role evaluates the accuracy of existing runbooks, suggests corrections as needed, identifies knowledge gaps, and provides additional documentation whenever possible.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Experience with providing desktop support in a healthcare clinic environment for all system users.
• Has the ability to delegate, as necessary, to other Support Analysts.
• Ability to think fast and respond graciously in the face of technical problems.
• Working knowledge of PC hardware, including laptops, desktops and printers.
• Ability to work independently and manage projects with little supervision.
• Demonstrate strong problem-solving skills and sound judgment.
• Ability to communicate well both verbally and in writing.
• Foster culture of security awareness.

Required Experience

Required:

• 3 to 7 years of experience in a desktop support role
• Associate’s degree in Computer Science, Information Technology, or a related field, or 3 to 7 years of equivalent experience will be accepted in lieu of the required degree or diploma.
• Experience assisting users and employees with information technology issues.
• Designs network solutions including security issues and related IT issues.

Preferred:

• Ability to stay up to date with latest technology trends

Address
12401 Washington Blvd.
Salary
26.13-44.62
Shift
Days