Desktop Support Analyst I

Dyopath; Whitsett (NC); On-site; USD 48,000 - 56,000; Full time

Job summary

Dyopath is seeking a Desktop Support Analyst in Whitsett, NC to provide hands-on technical support for desktops, laptops, and peripherals. The role requires troubleshooting across hardware and software, delivering timely resolutions, and maintaining customer-focused service levels.

The position offers on-site work, 1st shift (8a-5p), with a pay rate of $24.14 per hour. Candidates should have a Bachelor’s degree or four years of equivalent experience and an A+ certification.

Qualifications

• Bachelor's degree or 4 years of equivalent work experience.
• A+ Certification is required.
• Experience with hardware and software troubleshooting.

Responsibilities

• Provide technical support for desktops, laptops, printers, scanners, and peripherals.
• Analyze user requests and incidents to determine appropriate resolutions.
• Troubleshoot hardware and software issues via phone, chat, or in person.
• Install, deploy, and maintain company systems, devices, and applications.
• Track, manage, and resolve incidents and service requests using ticketing systems while meeting established SLAs.
• Organize and participate in user meetings to discuss and resolve recurring or complex issues.
• Perform software and system updates, including Microsoft security patches, antivirus updates, and other application updates.
• Order parts and manage hardware repairs and asset maintenance.
• Act as a point of contact for third-party vendors and service providers.
• Document processes, procedures, and technical requirements.
• Create, edit, and maintain knowledge base articles.
• Develop clear instructional materials to support self-service capabilities.
• Troubleshoot system errors, reports, and processes to ensure optimal performance.
• Support continuous improvement initiatives and special projects.

Skills

O365 Suite

SharePoint

Hardware Troubleshooting

Customer Service

Education

Bachelor’s degree in computer science/IT or related field

Four years of equivalent work experience

A+ Certification

Job description

Join Our Team as a Desktop Support Analyst

Are you energized by solving technical issues and helping end users stay productive and connected?

We are seeking a detail-oriented Desktop Support Analyst who thrives in a fast-paced environment, enjoys troubleshooting, and delivers exceptional customer support.

Why You’ll Love Working Here

• Meaningful Impact – Play a key role in supporting day-to-day business operations
• Growth & Development – Opportunities to expand technical skills and build your career
• Collaborative Environment – Work alongside a supportive and team-focused group
• Customer-Focused Culture – Make a direct impact by helping users resolve technical issues

Role Overview

• Location: On-site (Whitsett, NC)
• Schedule: 1st Shift (8a-5p); Monday through Friday
• Pay Rate: $24.14

Your Mission as a Desktop Support Analyst

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Analyze user requests and incidents to determine appropriate resolutions
• Troubleshoot hardware and software issues via phone, chat, or in person
• Install, deploy, and maintain company systems, devices, and applications
• Track, manage, and resolve incidents and service requests using ticketing systems while meeting established SLAs
• Organize and participate in user meetings to discuss and resolve recurring or complex issues
• Perform software and system updates, including:
  • Microsoft security patches
  • Antivirus signature updates
  • Other application updates
• Order parts and manage hardware repairs and asset maintenance
• Act as a point of contact for third-party vendors and service providers
• Document processes, procedures, and technical requirements
• Create, edit, and maintain knowledge base articles
• Develop clear instructional materials to support self-service capabilities
• Troubleshoot system errors, reports, and processes to ensure optimal performance
• Support continuous improvement initiatives and special projects

Education & Certifications

• Bachelor’s degree in computer science, IT, or related fieldOR
• Four (4) years of equivalent work experience
• A+ Certification required

Experience & Skills

• Intermediate hardware and software troubleshooting skills
• Experience with Microsoft O365 Suite and SharePoint (preferred)
• Strong written and verbal communication skills
• Ability to provide sound technical advice and problem resolution
• Detail-oriented with strong organizational skills
• Ability to prioritize workload and meet deadlines
• Strong customer service mindset
• Ability to collaborate effectively within a team environment

Why This Role Matters

As a Desktop Support Analyst, you play a crucial role in maintaining reliable IT operations and ensuring end users can work efficiently. Your technical expertise, problem-solving abilities, and customer-first mindset will directly contribute to organizational success and continuous service improvement.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.