Desktop Support Analyst — Fast, Friendly IT Help Desk

PIH Health; Whittier (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

PIH Health is seeking a Desktop Support Analyst in Whittier, CA to serve as the first point of contact for internal users facing technical issues. You will triage incidents and service requests, help with hardware and software problems, and guide users through solutions.

You will leverage the knowledge base, follow runbooks, document gaps, and contribute to improving support processes. Strong communication and problem-solving skills are essential in this role within a nonprofit regional

Responsibilities

• Serve as the first point of contact for internal users with incidents and service requests related to IT support.
• Assist users with hardware and software issues, provisioning access, and installing software and services.
• Evaluate knowledge base accuracy, suggest corrections, and document gaps for improved runbooks.

Job description

PIH Health is seeking a Desktop Support Analyst in Whittier, CA to serve as the first point of contact for internal users facing technical issues. You will triage incidents and service requests, help with hardware and software problems, and guide users through solutions.

You will leverage the knowledge base, follow runbooks, document gaps, and contribute to improving support processes. Strong communication and problem-solving skills are essential in this role within a nonprofit regional