Desktop Support Analyst

Jobs via Dice; Santa Fe (NM); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Desktop Support Analyst, responsible for resolving application and system issues while providing technical support to users. This full-time entry-level position requires skills in O365 administration and desktop support, with opportunities for professional growth. Ideal candidates will possess a solid understanding of essential technical knowledge and a commitment to delivering excellent service.

Benefits

Medical, vision, and dental insurance

401(k) plan enrollment

Qualifications

• Understanding of TCP/IP, LDAP, SFTP required.
• Experience with Connectwise ticketing system preferred.
• Background required prior to employment.

Responsibilities

• Manage application and system issue resolutions.
• Provide technical support via phone/remote tools.
• Maintain technical documents and procedures.

Skills

Tcp/ip

O365 administration

Active Directory Account administration

Desktop support

Windows 10

MS Office

Printer integration

Desktop Imaging

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

Robert Half is seeking a Desktop Support Analyst. The Desktop Support Analyst will be responsible for:

Managing the resolution of application and system issues that arise across a business;

Respond to technical problems that occur abruptly and require immediate solutions;

Possessing specialist knowledge of operating systems, devices, applications and software;

Providing technical support via phone/remote tools to teams within the organization, and to external clients when required;

Assisting with desktop systems integrations;

Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date;

Maintaining and updating technical documents and procedures;

Identifying and resolving technical issues;

Delivering regular and customized individual training to teams within the business;

Other duties as needed

Requirements

Interviews are currently being conducted, for immediate consideration please apply

The successful Desktop Support Analyst will have:

Understanding of Tcp/ip, LDAP, SFTP.

O365 administration / o365 exchange online.

Active Directory Account administration

Teams / Telephony Administration

Physical security Integration - cameras/dvrs/badge access systems

Desktop support

Windows 10

MS Office

Printer integration.

Docusign Integration.

Desktop Imaging

Move / Add / Change user access provisioning

Experience with Connectwise ticketing system or equivalent

Banking Application Support Experience Preferred

Background required prior to employment

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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