Application Support Analyst - remote

Ovation Healthcare; Brentwood (TN); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading healthcare provider is looking for an Entry Level Application Support Analyst to provide support for clinical and business applications. Responsibilities include analyzing user requirements and resolving issues while collaborating with internal teams. Candidates should maintain required licensure and complete necessary Epic certification.

Qualifications

• Maintaining licensure appropriate to clinical education and training.
• Completing required Epic certification or credentialing for Epic Analysts.
• Understanding base workflows and system setup for applications.

Responsibilities

• Analyzing user and department workflows to enhance application performance.
• Resolving technical issues and assisting customers with application concerns.
• Creating Knowledge Articles and maintaining the Troubleshooting Guide.

Skills

Problem solving

Customer service

Communication skills

Teamwork

Education

Licensure appropriate to clinical education and training

Epic certification or credentialing

Tools

ServiceNow

Job description

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Welcome to Ovation Healthcare!

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance, and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer-focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.

Summary

The L2 Help Desk Application Analyst provides support for clinical and business applications to enhance their performance and ensure alignment with organizational needs. This role involves analyzing and evaluating user requirements, understanding and accurately relaying system functionality, and resolving technical issues. The Application Analyst collaborates with internal teams and external partners to ensure applications support clinical and business workflows effectively.

Working under close supervision, this role includes analyzing user and department workflows, collecting and interpreting data, validating system configurations, and assisting customers in issue resolution. The analyst acquires and applies knowledge of evolving technical solutions in healthcare and supports integration with cross-functional applications. Additional skills include:

• Serving as the contact for customers seeking assistance with application issues via phone or email.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Determining the best solution based on the issue and details provided by customers.
• Walking the customer through the problem-solving process.
• Directing unresolved issues to the appropriate L3 team.
• Providing accurate information on IT products or services.
• Recording events and problems and their resolution in ServiceNow.
• Following up and updating customer status and information.
• Passing on customer feedback or suggestions to the internal team.
• Other IT support or administrative tasks as needed.
• Creating Knowledge Articles and maintaining the Troubleshooting Guide.
• Additional responsibilities may be assigned as required to support organizational goals.

Required

• Maintaining licensure appropriate to clinical education and training, without lapse (for clinical employees).
• Completing required Epic certification or credentialing for Epic Analysts, and maintaining it.
• Understanding base workflows and system setup for applications across the health system.
• Problem solving, customer service, communication skills, teamwork, judgment, attendance, dependability.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Hospitals and Health Care

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