Support Analyst - Tier I

DocuSign; Brazil (IN); Remote; USD 50,000 - 75,000; Full time

Job summary

A leading technology solutions company is seeking a Technical Support Representative to work remotely. The role involves resolving customer issues, meeting performance metrics, and collaborating in a supportive environment. Qualified candidates will have a Bachelor’s degree in IT and fluency in Portuguese and English, with a proven history in technical support.

Benefits

Opportunity for career advancement

Supportive and collaborative work environment

Qualifications

• 2+ years of experience as a support representative in a technology environment.
• Experience resolving technical issues and making recommendations to customers.
• Basic knowledge of network policies.

Responsibilities

• Serve as a first-line technical expert for customers, resolving issues.
• Meet or exceed key performance indicators (KPIs) for case resolution.
• Collaborate effectively with teammates and global teams.

Skills

Fluency in Portuguese

Fluency in English

Deep knowledge of Internet technologies

Good knowledge of Windows OS

Good knowledge of Apple OS

Excellent written communication skills

Excellent verbal communication skills

Education

Bachelor’s Degree in an IT-related field

Tools

Salesforce.com

Job description

Employer Industry: Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from a designated location
- Supportive and collaborative work environment
- Contribute to a company committed to building trust and making the world more agreeable
- Engage with cutting-edge technologies in the agreement management space

What to Expect (Job Responsibilities):
- Meet or exceed key performance indicators (KPIs) including case resolution, customer satisfaction, and response time
- Serve as a first-line technical expert for customers, resolving issues related to account access and platform functionality
- Navigate internal tools and systems to investigate bugs and perform troubleshooting
- Maintain professionalism and clear communication during high-pressure support interactions
- Collaborate effectively with teammates and global teams to ensure consistent customer outcomes

What is Required (Qualifications):
- Bachelor’s Degree in an IT-related field
- 2+ years of experience as a support representative in a technology environment
- Fluency in Portuguese and English in speaking and writing
- Deep knowledge of Internet technologies
- Good knowledge of Windows and Apple OS operating systems

How to Stand Out (Preferred Qualifications):
- Experience resolving technical issues and making recommendations to customers
- Experience using Salesforce.com and familiarity with mobile applications
- Basic knowledge of network policies
- Excellent written and verbal communication skills

#TechnologySupport #RemoteWork #CareerGrowth #CustomerService #TeamCollaboration

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