Desktop Support Analyst

Jobs via Dice; Pennsylvania; On-site; USD 55,000 - 70,000; Full time

Job summary

A leading IT company is seeking a Desktop Support Analyst in Pennsylvania to provide technical support and troubleshoot issues across various departments. The role involves ensuring smooth operation of computer systems, delivering top-notch customer service, and collaborating with team members to improve processes. Ideal candidates will have strong technical skills, a proactive attitude, and the ability to work well under pressure.

Benefits

Medical insurance

Vision insurance

Dental insurance

401(k) plan

Life and disability insurance

Qualifications

• Proven ability to communicate effectively with diverse individuals.
• Experience with computer hardware and troubleshooting.
• Familiarity with information system applications preferred.

Responsibilities

• Install, repair, and upgrade computer hardware and software.
• Diagnose technical issues and provide timely solutions.
• Educate users on system functionality.

Skills

Customer Service

Technical Support

Teamwork

Tools

Active Directory

Windows

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

We are looking for a skilled Desktop Support Analyst to join our team in Pennsylvania. In this contract position, you will be responsible for delivering technical support, troubleshooting issues, and ensuring smooth operation of computer systems and peripherals. This role requires a proactive individual with strong customer service skills and the ability to collaborate across various departments.

Responsibilities:

Install, repair, upgrade, and maintain computer hardware, software, and peripherals to ensure optimal performance.

Diagnose and resolve technical issues independently, providing clear and timely solutions to users.

Educate users on the proper usage and functionality of systems and equipment.

Offer procurement recommendations and develop technical specifications for departmental purchases.

Evaluate the local computing environment and propose technology or process improvements.

Assist in analyzing technical products and systems, leading technology evaluation and implementation projects as needed.

Conduct testing for product evaluations and deployments, ensuring solutions align with user requirements.

Maintain and update inventory records to ensure accuracy and accountability.

Follow established procedures to update tickets and assignments efficiently.

Requirements

Strong commitment to customer service with the ability to resolve issues effectively.

Proven ability to communicate and interact with diverse individuals across all organizational levels.

Demonstrated teamwork skills, contributing to high-quality service delivery.

Familiarity with academic or research operations and related information system applications is preferred.

Proficiency in computer hardware, Active Directory, configuration management, and Windows.

Ability to analyze and recommend technical solutions tailored to departmental needs.

Experience in testing and deploying technology solutions for varied user environments.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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