Desktop Support Administrator

Lateral Sands; Town of Sodus (NY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

401k with up to 7% match

Paid time off (vacation, sick, federal

Wellness & holidays

Affordable insurances (medical, dental

Branded apparel

Job summary

Reliant Credit Union in Sodus, NY is seeking a Desktop Support Administrator to join our IT team. This role provides end-user support, maintains desktop hardware, and performs OS and application upgrades to keep systems secure and up-to-date.

Responsibilities include managing assets and licenses, implementing patch management, and coordinating with the Systems Administrator on AD access control. A flexible in-person presence at HQ is expected with some remote work options.

Qualifications

• Associates degree in computer science desired.
• Two years of related work experience; related experience may substitute education.
• Industry certifications beneficial: A+, Security+, Network+.
• Ability to analyze and solve system issues.
• Effective communication with vendors and coworkers; translate technical info clearly.
• Interpersonal skills to coordinate with other departments.

Responsibilities

• Provide end-user technical support to staff to resolve operational problems quickly.
• Ensure security of desktops, laptops, and printers; keep environment virus-free.
• Perform OS and application upgrades as needed to maintain current levels.
• Maintain inventory of computer assets and software licenses.
• Maintain a patch management program for security patches and upgrades.
• Manage Active Directory logins and security under guidance of Systems Administrator.

Skills

Analytical thinking

Problem solving

Effective communication

Interpersonal skills

Task prioritization

Education

Associates degree in computer science

Tools

A+ Certification

Security+

Network+

Job description

Description

Status: Non-exempt/hourly

Location: Sodus, New York Disclaimer: Reliant headquarters are located at 10 Benton Place, Sodus, New York. The position will allow for some remote work flexibility; however, an in-person presence at our headquarters is expected.

Schedule: Monday - Friday. Must be flexible to meet current and future business needs.

General Summary

Reliant Credit union, ranked one of Rochester's top mid-sized workplaces eight years in a row, seeks a Desktop Support Administrator to join our team.

The Desktop Support Administrator is responsible for end-user support and maintenance of the Credit Union’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all desktop computer hardware and equipment to ensure optimal workstation and equipment performance.

As a Desktop Support Administrator At Reliant, You Will

• Provide technical support to staff so that operational problems are resolved quickly without significant interruption.
• Ensure the security of computer systems including desktops, laptops, printers, and related systems. This includes assisting in keeping our environment virus free.
• Perform operating system and application upgrades including Operating Systems, Windows Applications, and Credit Union third party applications as needed to maintain current levels.
• Maintain inventory of all computer assets and software licensing to ensure proper levels. This includes but is not limited to software and hardware license for applications, desktops, laptops, mobile equipment, printers, and related systems.
• Maintain a patch management program to ensure safe implementation of security patches and software upgrades to desktop environments to ensure protection against known vulnerabilities and bug fixes.
• Maintain Active Directory logins, login security, and authorization levels for other applications under the technical direction of the Systems Administrator.

Reliant's Benefits Package Includes

• 401k retirement plan with up to 7% match
• Paid time off including vacation, sick, wellness, federal holidays and your birthday!
• Affordable Insurances (medical, dental, vision, life) for as little as $5 a month
• Branded Apparel - to truly make you feel part of the team
• And much more!

Requirements

• Associates degree in computer science desired.
• Two years of related work experience. Related work experiences may be considered in lieu of educational requirements.
• Industry certifications beneficial: A+, Security +, Network+
• Ability to analyze and problem-solve to help identify and resolve system issues.
• Ability to communicate effectively with vendors and co-workers and to translate technical information at the employee’s understanding level with clarity and tact.
• Interpersonal skills to coordinate work with other departments.
• Ability to prioritize projects and meet deadlines; adept at planning and scheduling work.

Physical Requirements

• Use of keyboard, monitor, telephone, and other standard office equipment.
• Communicate effectively in person and via telephone, video conferencing, email, and written documents.
• Access document equipment and files above and below waist levels.
• Sit and/or stand for extended periods of time.