Desktop Support

TEKsystems; Washington; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transit benefits

Employee Assistance Program

Paid time off (PTO)

Job summary

TEKsystems seeks a hands-on IT support professional for a 6-month onsite role in New Haven, CT. The ideal candidate will support Windows and Mac environments, manage O365 workflows, and maintain desktop computing services for a department.

A Bachelor's degree in IT is required, with extensive related experience in hardware support and AD administration. Responsibilities include configuring and repairing devices, implementing group policies, training users, and coordinating with vendors for

Qualifications

• Hands-on hardware support experience required.
• Experience supporting Windows and Mac environments.
• Experience with Office 365 (O365) essential.

Responsibilities

• Manage a department’s desktop computing environment.
• Create and maintain Active Directory units and group policies.
• Maintain software inventory and ensure up-to-date versions.
• Track hardware and peripherals, advise on replacements.
• Install/coordinate repair of computing devices and network peripherals.
• Respond to calls for email, scheduling, and backup systems issues.
• Train users in desktop equipment usage.
• Collaborate to integrate network and software products.
• Analyze and implement department computing solutions.
• Train other support technicians and document projects.
• Complete and document hardware/software testing.

Skills

Hardware support

Windows

Mac

O365

Education

Bachelor's degree in IT

Job description

Job Description

**This is a 6 month contract to start onsite 5x a week in New Haven. This person needs prior hands on hardware support experience, supporting windows/mac, and O365 experience. THIS PERSON NEEDS A BACHELOR'S DEGREE IN IT**

Job Description

Position Focus

This role will provide technical user support for a moderately complex computing environment. Serves as generalist responsible for providing broad range of user support services, network, training, and computer desktop support and services to a department. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of systems and data files, performs restores as requested. Keeps abreast of current technologies. Provides computer support, escalating more complex problems to technical staff. Tests hardware, software, and operating systems.

*Principal Responsibilities

1. Manages a client department’s complete desktop computing environment.

2. Creates and maintains departmental organizational units in the active directory, including

analyzing and implementing group policy needs.

3. Maintains computer software by proactive site visits and keeping an inventory of installed

operating systems and application software to ensure all versions are up to date.

4. Maintains computer hardware and peripherals by keeping an inventory of installed devices,

recommending replacements according to guidelines and interacting with vendors in the

acquisition of computer products.

5. Installs and coordinates repair of a wide variety of computing devices and peripherals on

the desktop and attached to the network.

6. Responds to emergency and routine calls that come in for computer assistance in support

of core services such as email, scheduling, and backup systems, as well as client

department specific applications. Documents all reported problems.

7. Supports clients in the use of their desktop equipment by training users.

8. Works with others to ensure smooth integration of network and software products.

9. Analyzes, recommends, and implements work-group computing solutions to meet client

department’s needs.

10. Trains other support technicians.

11. Completes and documents technical projects such as the testing of hardware and software

products.

12. May perform other duties as assigned.

*Required Education and Experience

Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of education and related experience.

Job Type & Location

This is a Contract position based out of New Haven, CT.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Haven,CT.

Application Deadline

This position is anticipated to close on Aug 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and tech