IT Helpdesk Technician

TEKsystems; Torrington (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems is seeking a Help Desk Technician to join our on-site team in Torrington, CT. You will provide Tier 1-2 support, troubleshoot issues across hardware, software, and mobile devices, and assist with deployments while delivering strong customer service to about 100 end users.

You will work in a hands-on, collaborative environment with opportunities to grow into systems administration, infrastructure, and project work over time, as the organization continues to expand its IT capabilities.

Qualifications

• 1+ years of Help Desk or IT Support experience.
• Experience supporting Windows operating systems and Microsoft 365.
• Familiarity with Active Directory and basic networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Desire to learn, grow, and take on additional technical responsibilities.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users.
• Troubleshoot hardware, software, printer, networking, and mobile device issues.
• Support Windows desktops, laptops, and Microsoft 365 applications.
• Create and manage user accounts, permissions, and password resets.
• Configure and deploy new computers and equipment.
• Document issues and resolutions through the help desk system.
• Assist with IT projects, upgrades, deployments, and process improvements.
• Deliver a high level of customer service to employees across the organization.

Skills

Help Desk

Desktop Support

Windows Support

Microsoft 365

Active Directory

Networking Basics

Customer Service

Communication

Tools

Windows OS

MS Office

Job description

Help Desk Technician Location: Torrington, CT Schedule: 100% On-Site | Monday-Friday We’re partnering with a long-established manufacturing organization that has built a reputation for quality, innovation, and operational excellence. The company serves customers across multiple industries and continues to invest in technology that supports both its employees and business growth. Unlike large enterprise environments, this organization offers a close-knit culture where employees are visible, valued, and given opportunities to make a meaningful impact. This is an excellent opportunity for someone looking to grow their IT career in a hands-on environment. Supporting approximately 100 end users, you’ll gain exposure to a wide variety of technologies and responsibilities rather than being siloed into a single area of support. The organization is committed to developing its employees and provides opportunities to expand into systems administration, infrastructure, and project-based work over time.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users
• Troubleshoot hardware, software, printer, networking, and mobile device issues
• Support Windows desktops, laptops, and Microsoft 365 applications
• Create and manage user accounts, permissions, and password resets
• Configure and deploy new computers and equipment
• Document issues and resolutions through the help desk system
• Assist with IT projects, upgrades, deployments, and process improvements
• Deliver a high level of customer service to employees across the organization

Qualifications

• 1+ years of Help Desk, Desktop Support, or IT Support experience
• Experience supporting Windows operating systems and Microsoft 365
• Familiarity with Active Directory and basic networking concepts
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Desire to learn, grow, and take on additional technical responsibilities

Why Join?

• Opportunity to work directly with the business and see the impact of your work
• Smaller IT environment with approximately 100 users
• Broad exposure to infrastructure, systems, and end-user support
• Stable and growing manufacturing organization
• Strong culture focused on teamwork and employee development
• Clear opportunities for long-term career growth within IT

Job Type & Location

This is a Contract to Hire position based out of Torrington, CT.

Pay And Benefits

The pay range for this position is $18.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Torrington,CT. Application Deadline This position is anticipated to close on Oct 7, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 5​00, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 5​00 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.