Desktop Support

Shaarpro; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Shaarpro in Irvine is seeking an experienced IT support professional to provide desktop and network support for end users. You will troubleshoot incidents, manage onboarding requests, and document issues in the ticketing system, ensuring timely resolution.

You should be proficient with Windows 10 and newer OS, Microsoft 365, Active Directory, printers, and basic networking. A proactive, customer-focused approach and strong communication are essential.

Qualifications

• Minimum 5 years of experience in software, hardware, and network.
• Experience supporting Windows 10 and newer OS and Microsoft Office 2010 through Office 365/M365.
• Strong communication and customer service skills, with client-facing experience.

Responsibilities

• Provide troubleshooting and support to end users on incidents and problems.
• Review onboarding requests and document issues.
• Set up equipment for employee use and perform minor repairs.
• Maintain strong networking skills for office infrastructure.
• Use ticketing systems to track and resolve issues.

Skills

Desktop support

Ticketing system

Customer service

Windows OS

M365

Active Directory

Networking fundamentals

Communication skills

Problem solving

Tools

M365

Windows OS

PC configuration

Printer configuration

Job description

Experience

• Experience with ticketing system
• Review onboarding requests, review tickets and document issues
• Provide troubleshooting and support to end users on a variety of issues- incidents and problems
• Provide technical assistance to the customer (Examples)
• Account information
• Case number information
• Adobe Reader issues
• Brower issues
• Technical computer issues
• Internet connectivity
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Strong networking skills- IDF/MDF, switches, routers, access point

• Desktop support experience- troubleshooting, configuration, software installation
• Experience with ticketing system
• Review onboarding requests, review tickets and document issues
• Adept at M365, Windows, Active Directory, ticketing systems
• Provide troubleshooting and support to end users on a variety of issues- incidents and problems
• Provide technical assistance to the customer (Examples)
• Password reset
• Account information
• Case number information
• Adobe Reader issues
• Brower issues
• Technical computer issues
• Internet connectivity
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Strong networking skills- IDF/MDF, switches, routers, access point

• Minimum 5 years of experience in software, hardware, and network
• Provide technical assistance for user questions/issues on Windows 10, newer OS along with Microsoft Office 2010 through Office 365, M365
• Experience with of Windows, M365, PC and Printer configuration
• Strong customer service skills, detail oriented, and deadline driven
• Strong communication skills and client interfacing skills
• Enthusiastic and willing to take initiative