Desktop Support

Siri InfoSolutions Inc; Arden Hills (MN); On-site; USD 60,000 - 75,000; Full time

Job summary

Siri InfoSolutions Inc. is seeking a Desktop Support technician in Arden Hills, MN for a 6-month engagement. You will support business applications on laptops, iPads, and mobile devices, perform hardware repairs and imaging, and ensure equipment setup complies with policy.

The role requires strong OS/app troubleshooting, VPN knowledge with ZScaler, and exceptional customer service. 3+ years in a similar role are beneficial; ITIL is preferred.

Qualifications

• Root-cause analysis to fix issues
• Five years IT experience or equivalent
• Familiar with Windows OS and MS Office applications (Windows 7–11)

Responsibilities

• Support business applications on laptops, iPad and iPhone
• Hardware repair of Laptops (HP & Lenovo)
• Troubleshoot Office 365 licensing and apps
• Image laptops to standard image
• Set up equipment per policy and install workstations
• Troubleshoot VPN issues related to ZScaler on desktops/laptops
• Provide excellent customer service to employees
• Manage multiple tasks and prioritize high-priority work
• Assist other IT teams as needed
• Set up and move equipment across office locations

Skills

Data Concepts

Data Modelling

Office 365

Troubleshooting

Education

Associate degree or equivalent

ITIL certification

Tools

Office 365

ZScaler VPN

Job description

Role : Desktop Support

Location: Arden Hills, MN
Duration: 6 months
Skills: Data Concepts & Data Modelling
Experience Required: 4-6 Years

Role Description

• 3+ years' experience in supporting business related applications on IPad, IPhone and laptops and other mobile devices.
• Hardware repair of Laptops(HP & Lenovo)
• Strong Experience on Office 365 application troubleshooting and licensing model
• Imaging of laptops to the standard image available.
• Setting up equipment as per Boston Scientific policy.
• Advanced OS/software troubleshooting that cannot be resolved over the phone.
• Knowledge to troubleshoot VPN issues related to ZScaler on desktops and Laptops.
• Provide superior customer service to all fellow employees.
• Demonstrate good social skills in a professional environment.
• Repair computers and end point technologies in a timely manner.
• Ability to handle multiple tasks efficiently.
• Ability to effectively prioritize workload to ensure high-priority projects/assignments are completed first.
• Assist other IT teams as needed.
• Setup and install new equipment throughout the office(s), move existing equipment when necessary.
• Troubleshoot, Install and uninstall software(s) when necessary.
• Install/Set-up workstations for new employees.
• Keeps server room, storerooms and work area in an orderly manner.
• Enter data into systems to store, retrieve, and manipulate data for analysis of capabilities and requirements for processes and systems.
• Work between sites in the area.
• Flexibility around new systems, processes, and responsibilities.

Preferred Education, Experience and Skills

• Technical bend of mind to drill down to the root cause of the issue and fix it permanently.
• ITIL certification would be preferred.
• The IT End User Technician II must have at least an associate degree or equivalent work experience, with at least five-year experience in Information Technologies. Must be familiar with and able to operate personal computers, printers and other related hardware. Experience with MS operating systems (Windows 98 through Windows 11), and MS Office applications is also required (2011-O365)