Desktop & Network Support Manager

Doc PersonalBeratung GmbH; Columbia (SC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Employee Assistance Program (EAP)

Health, dental, and life insurance

15 days annual leave

15 days sick leave

13 paid holidays

State retirement plans

Discount Programs

Job summary

South Carolina Department of Juvenile Justice (DJJ) is seeking an IT professional to lead the statewide Desktop Support program. You will supervise desktop support technicians, ensure end-user technologies are deployed, supported, and maintained for agency staff statewide, and coordinate procurement and vendor services.

The role emphasizes modernizing endpoint and support processes through automation, overseeing Microsoft Intune, Autopilot, device imaging, asset tracking, and ensuring security

Qualifications

• Bachelor's degree in information technology or related field; experience may substitute on a year-for-year basis.
• Comprehensive knowledge of enterprise desktop support operations and endpoint lifecycle management.
• Experience with Microsoft Intune, Windows Autopilot, and mobile device management.

Responsibilities

• Direct statewide Desktop Support program: assign work, supervise technicians, ensure end-user technologies are deployed and supported.
• Oversee endpoint imaging, device provisioning, and software deployment while tracking assets and lifecycle activities.
• Lead end-user support services: monitor requests, assign/escalate, resolve hardware/software connectivity issues.
• Coordinate procurement, vendor services, warranty, and technology acquisitions with leadership and service providers.
• Plan statewide deployment and support activities to maintain standards, security, and readiness.

Skills

Endpoint management

Microsoft Intune

Windows Autopilot

Vendor management

Automation & process improvement

Education

Bachelor's degree in information technology or related field

Related experience may substitute for degree

Tools

Intune

Autopilot

Mobile device management

Job description

Job Responsibilities

If your goal is to build a career that makes a difference and you have a passion for making a difference in the lives of South Carolina's youth, consider joining the dedicated people of the South Carolina Department of Juvenile Justice (DJJ).

Mission

It is the mission of the South Carolina Department of Juvenile Justice (DJJ) to impact and transform young lives, strengthen families, and support safer communities through targeted prevention and rehabilitation.

Job Purpose

Provides technical consulting in the selection, procurement, installation, and support of computer hardware, network hardware, and application software to meet agency end-user needs. Supervises desktop support technicians responsible for installing and supporting computer hardware and application software, training agency users, managing leased computer equipment, and maintaining the inventory of agency IT equipment.

Job Responsibilities

Directs and manages the agency's statewide Desktop Support program by assigning work, supervising desktop support technicians, and ensuring end-user technologies are deployed, supported, and maintained for agency staff statewide.

Manages and continuously improve endpoint operations by overseeing device imaging, Microsoft Intune administration, Microsoft Autopilot provisioning, mobile device management, software deployment, asset tracking, inventory control, technology refresh planning, and endpoint lifecycle activities.

Leads end-user support services by monitoring support requests, assigning or escalating work, and ensuring hardware, software, telecommunications, printing, mobile device, and basic connectivity issues are resolved appropriately.

Coordinates endpoint technology procurement, vendor services, warranty support, telecommunications support, managed print services, and technology acquisitions with agency leadership, procurement staff, and service providers.

Plans and coordinate statewide deployment and support activities for end-user technologies to maintain standardization, security compliance, operational readiness, and alignment with agency technology objectives.

Performs related duties as required.

Minimum And Additional Requirements

STATE MINIMUM REQUIREMENTS:

A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.

Additional Requirements

Comprehensive knowledge of enterprise desktop support operations, endpoint lifecycle management, Microsoft Intune, Windows Autopilot, mobile device management, Windows-based computers, business applications, printers, copiers, desk phones, peripherals, asset management, inventory control, procurement coordination, vendor service management, workflow automation, and continuous process improvement.

Demonstrated skill in supervising technical staff, prioritizing workloads, resolving complex support issues, documenting technical standards and procedures, analyzing performance metrics, identifying inefficient or repetitive processes, and designing and implementing automated workflows.

Ability to communicate technical information clearly to non-technical users.

Accountable for leading statewide desktop support operations and modernizing endpoint and support processes through automation and continuous improvement.

Ability to coordinate equipment deployments and refresh initiatives; enforce technology, security, and configuration standards; manage competing priorities; develop and train staff; and reduce manual effort while improving service quality, consistency, and delivery times.

Preferred certifications include Microsoft Certified: Endpoint Administrator Associate (MD-102), ITIL Foundation, Microsoft Power Platform certifications, or other relevant industry certifications.

Incumbent must be able to bend, stoop, reach and lift approximately 30 lbs.; must have efficient verbal and written communication skills, and must be able to work in an environment with incarcerated youth.

PREFERRED AGENCY REQUIREMENTS:

A bachelor's degree and at least five years of experience in automated information or communication system design, installation, operation, repair, sales or marketing. Related experience may be substituted for the bachelor's degree on a year-for-year basis.

Additional Comments

The South Carolina Department of Juvenile Justice offers an exceptional benefits package for FTE positions that includes:

• Public Service Loan Forgiveness Program
• Employee Assistance Program (EAP)
• Health, dental, and life insurance
• 15 days annual (vacation) leave per year
• 15 days of sick leave per year
• 13 paid holidays
• State retirement plans and deferred compensation programs
• Discount Programs such as TicketatWork and WeSave

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01 I understand that the South Carolina Department of Juvenile Justice is an equal opportunity employer. DJJ does not discriminate in hiring, promotions, discharge, pay, fringe benefits, job training, classification, referral, or other employment aspects based on race, color, religion, sex, disability, or national origin. Any acts you feel are in violation, please get in touch with the Office of Human Resources, 220 Executive Center Drive, Columbia, SC [phone].

02 I understand that the South Carolina Department of Juvenile Justice's School District also does not discriminate in any programs or activities based on race, color, national origin, sex, disability, or age. The following offices have been designated to handle inquiries regarding the school district's nondiscrimination policies: Title IX - Inspector General's Office - 220 Executive Center Drive, Columbia, SC 29210-5427 - Ph: 803-896-9595; Special Education Office, 220 Executive Center Drive, Columbia, SC I have read and fully understand DJJ's position concerning the law.

03 I understand that SCDJJ will not hire or promote anyone who may have contact with residents and shall not enlist the services of any contractor who may have contact with residents who have engaged in sexual abuse in a prison, jail, lockup, community confinement facility juvenile facility, or other institution (as defined in 42 U.S.C. 1997); has been convicted of engaging in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or has been civilly or administratively adjudicated to have engaged in the activity described above.

04 I understand that my fingerprint record received from the FBI and SLED must indicate no felony convictions as a condition of employment.

05 I certify that I have not been convicted of any criminal offenses that carries a sentence of 1 year or more or any criminal offenses that involves moral turpitude (an act contrary to the accepted rule of right and duty to man and society). Forfeiture of bond, a guilty plea, or plea of nolo contendere is considered the equivalent of a conviction.