Desktop Imaging Technician - Onsite & Entry-Level

Arctiq; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Arctiq is hiring an entry-level PC/Desktop Technician for an on-site, temporary assignment in Knoxville, TN. You will follow a documented script to wipe, image, and configure each computer, then verify functionality before handoff.

This hands-on role is designed for recent graduates or individuals early in their IT careers. Working with a clear checklist, you will perform light hardware tasks, record work, and escalate any issues to a senior technician.

Qualifications

• Recent degree or certification or 6+ months of technical experience.
• Basic Windows and hardware familiarity.
• Ability to read and follow written instructions exactly.
• Clear, friendly communication with teammates and supervisors.

Responsibilities

• Reimage desktops and laptops by following step-by-step scripts and written procedures.
• Start imaging jobs, monitor their progress, and complete every step in the documented order.
• Install standard software and apply approved settings as listed in the checklist.
• Run basic checks after each build: the machine boots, connects to the network, and opens required applications.
• Do light hardware tasks, such as connecting monitors, keyboards, and docking stations, and swapping a drive or RAM module when instructed.
• Label, tag, and log each device, and update the tracking sheet or ticketing system.
• Pack, stage, and move finished equipment to the right location.
• Flag any step that fails or any unexpected behavior to a senior technician instead of improvising.
• Keep the work area clean and organized.

Skills

Windows basics

Hardware familiarity

Follow written instructions

Communication skills

Ticketing system usage

Education

Recent technology field degree or industry certification

Tools

SCCM/MECM

Intune/Autopilot

Ghost

Job description

Arctiq is hiring an entry-level PC/Desktop Technician for an on-site, temporary assignment in Knoxville, TN. You will follow a documented script to wipe, image, and configure each computer, then verify functionality before handoff.

This hands-on role is designed for recent graduates or individuals early in their IT careers. Working with a clear checklist, you will perform light hardware tasks, record work, and escalate any issues to a senior technician.