Onsite Desktop Imaging & Setup Technician

Arctiq: Intelligent Architecture; Brentwood (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Arctiq is hiring an entry-level PC/Desktop Technician to reimage and prepare computers for users at the Knoxville site. You will follow documented scripts to wipe, image, and configure each machine, then confirm it works before handing off.

No deep troubleshooting required; suitable for recent graduates or those seeking start in IT. Responsibilities include imaging, hardware tasks, software installation, logging each device, and maintaining clean, organized work areas.

Qualifications

• Recent degree in a technology-related field or an industry certification
• Basic familiarity with Windows and general computer hardware
• Ability to read and follow written instructions exactly
• Comfort using a keyboard, mouse, and simple tracking tools
• Clear, friendly communication with teammates and supervisors

Responsibilities

• Reimage desktops and laptops by following step-by-step scripts and written procedures
• Start imaging jobs, monitor their progress, and complete every step in the documented order
• Install standard software and apply approved settings as listed in the checklist
• Run basic checks after each build: machine boots, connects to the network, opens required apps
• Do light hardware tasks, such as connecting peripherals and swapping a drive or RAM
• Label, tag, and log each device, and update the tracking sheet or ticketing system
• Pack, stage, and move finished equipment to the right location
• Flag any step that fails or any unexpected behavior to a senior technician
• Keep the work area clean and organized

Skills

Basic Windows knowledge

Hardware basics

Reading & following instructions

Communication skills

Documentation & tracking

Education

Technology-related degree or industry certification

Tools

Imaging tools exposure

CompTIA A+ or similar

Job description

Arctiq is hiring an entry-level PC/Desktop Technician to reimage and prepare computers for users at the Knoxville site. You will follow documented scripts to wipe, image, and configure each machine, then confirm it works before handing off.

No deep troubleshooting required; suitable for recent graduates or those seeking start in IT. Responsibilities include imaging, hardware tasks, software installation, logging each device, and maintaining clean, organized work areas.