Desktop EUC L1

Iron Systems, Inc; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Iron Systems, Inc in Kansas City, MO is seeking a field-ready IT technician with strong customer-facing skills and proactive problem-solving. The role emphasizes independent work, adherence to standards, and the ability to prioritize tasks effectively.

Applicants should have ITSM experience, Windows and MacOS knowledge, and familiarity with mobile devices (iOS/Android). CompTIA and Microsoft certifications are a plus; vaccination status is noted as a prerequisite in some assignments.

Qualifications

• Experience using an ITSM system.
• Good working knowledge of Microsoft Windows operating systems and related Office applications.
• Knowledge of mobile devices, particularly iOS and Android.
• Experience with building, configuring, replacing and troubleshooting desktop and laptop hardware components.
• Ability to replace defective parts.

Skills

Customer facing

Independent thinking

Relationship building

Adherence to standards

Initiative

Organization

Fully vaccinated

Education

CompTIA A+

Network+

MCITP/MCSE (near completion)

Tools

ITSM system

Windows OS

MacOS

Mobile OS (iOS/Android)

Job description

• Must have good customer facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both with CLIENT and End Client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs
  

Behavioral Skills Required

• Must have good customer facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both with CLIENT and End Client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs
  

Technical skills & Experience required:

• Must have experience of using an ITSM system.
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular those running iOS and Android operating systems
• Working knowledge of current and legacy hardware platforms, experience with building, configuring, replacing and troubleshooting desktop and laptop hardware components;
• Ability to replace defective parts.
  

Desired Educational Requirements

• Completion of CompTIA certifications – e.g. A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications – e.g. MCP, MCITP, MCSE, etc.