Desktop EUC L1

Iron Systems, Inc; Clear Brook (VA); On-site; USD 38,000 - 56,000; Full time

Job summary

Iron Systems, Inc. is seeking an IT Helpdesk/Support Technician to assist in a fast-paced distribution center environment. You will use ITSM to resolve hardware and software issues, manage work efficiently, and communicate with clients and end users.

The role requires strong organizational skills, the ability to work independently, and adherence to workplace standards and conduct. A fully vaccinated status is preferred as part of onsite operations.

Qualifications

• Experience using an ITSM system and supporting Windows environments.
• Certification in CompTIA or Microsoft programs is preferred.

Skills

Customer-facing skills

Independent thinking

Relationship building (CLIENT & End-CL

Standards & ethics

Can work unsupervised

Organized & prioritizes work

Fully vaccinated

Education

CompTIA A+

CompTIA Network+

Microsoft Certifications (MCP/MCITP/MCSE)

Tools

ITSM system

Windows OS

MAC support

Mobile devices (iOS/Android)

Desktop/Laptop hardware repair

Zebra printers & handheld scanners

Distribution center experience

Job description

• Must have good customer-facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both the CLIENT and End Client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Behavioral Skills Required

• Must have good customer-facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both the CLIENT and End Client
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs

Technical Skills & Experience Required:

• Must have experience of using an ITSM system.
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular those running iOS and Android operating systems
• Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components;
• Ability to replace defective parts.
• Working knowledge of Zebra printers and handheld scanners.
• Experience related to working in a distribution center is needed.

Desired Educational Requirements:

• Completion of CompTIA certifications—e.g., A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.