Desktop & Client Support Technician

Socket.dev; Raleigh (NC); On-site; USD 48,000 - 70,000; Full time

Job summary

WakeMed is seeking a Desktop & Client Support Technician to deliver hands-on technical support for end-user devices, software, peripherals, and AV systems across WakeMed locations.

You will troubleshoot issues, assist with hardware deployments, and maintain AV setups while delivering excellent customer service in a healthcare environment.

Qualifications

• Two years of experience supporting technology in an Information Services environment and large-scale user base.
• Experience troubleshooting Windows-based workstations, mobile devices, printers, peripherals, and AV technologies.
• High School Diploma or Equivalent; Associate's degree in IT or CS preferred.
• Strong customer service skills and ability to communicate technical information clearly and professionally.
• Healthcare or multi-hospital system experience and networking-related certifications are a plus.

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, tablets, printers, mobile devices, peripherals, and AV equipment across WakeMed locations.
• Provide hands-on support to end users in person, remotely, by phone, and email to resolve hardware/software issues quickly.
• Support and maintain AV and video conferencing technologies, including cameras, projectors, displays, mics, and conference room equipment.
• Coordinate with IT Service Desk, Network, Infrastructure, IT Security, and other teams to resolve issues and ensure operational excellence.
• Perform preventative maintenance, device lifecycle management, print queue support, drive encryption, and other tech support activities.

Skills

IT support experience

Customer service

Technical communication

Education

Associate's degree in IT

Associate's degree in Computer Science

High School Diploma or Equivalent

Job description

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're hiring a Desktop & Client Support Technician to provide technical support for end-user devices, software, peripherals, and audio visual (AV) equipment across WakeMed locations. In this role, you'll help ensure a seamless technology experience for our team members by troubleshooting issues, supporting hardware deployments, maintaining AV systems, and delivering exceptional customer service.

What you'll do

• Install, configure, maintain, and troubleshoot desktops, laptops, tablets, printers, mobile devices, peripherals, and AV equipment across the organization.
• Provide hands-on technical support to end users in person, remotely, by phone, and through email to resolve hardware and software issues quickly and effectively.
• Support and maintain audio visual and video conferencing technologies, including cameras, projectors, display screens, microphones, and conference room equipment.
• Coordinate with the IT Service Desk, Network Services, Infrastructure Services, IT Security, and other technology teams to resolve issues and ensure operational excellence.
• Perform preventative maintenance, device lifecycle management, print queue support, hard drive encryption, degaussing, and other technical support activities.

Who you are

• High school diploma or equivalent required; Associate's degree in Information Technology, Computer Science, or a related field preferred.
• Two years of experience supporting technology in an Information Services environment and working within a large-scale user environment.
• Experience troubleshooting Windows-based workstations, mobile devices, printers, peripherals, and AV technologies.
• Strong customer service skills with the ability to communicate technical information clearly and professionally.
• Healthcare or multi-hospital system experience and networking-related certifications are a plus.

If you're passionate about technology, enjoy helping others solve problems, and want to make an impact in a healthcare environment, we'd love to hear from you.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Network Technology Preferred

Education

• High School Diploma or Equivalent Required
• Associate's Degree Information Technology Preferred
• Associate's Degree Computer Science Preferred

Experience

• 2 Years Information Technology - Information Services Required
• 2 Years Large-scale User Environment Required
• 2 Years Healthcare - Multi-Hospital System Preferred