Desktop & Client Support Technician

WakeMed; Raleigh (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

WakeMed in Raleigh, NC is seeking a Desktop & Client Support Technician to provide hands-on support for end-user devices, software, peripherals, and AV systems across WakeMed locations. You will troubleshoot hardware and software issues, assist with deployments, and maintain AV and video conferencing equipment to ensure smooth operations.

Ideal candidates will have a high school diploma (Associate's preferred), 2+ years in a large IT environment, and strong customer service skills to communicate

Qualifications

• High school diploma or equivalent required; Associate's degree in Information Technology, Computer Science, or a related field preferred.
• Two years of experience supporting technology in an Information Services environment and working within a large-scale user environment.
• Experience troubleshooting Windows-based workstations, mobile devices, printers, peripherals, and AV technologies.
• Strong customer service skills with the ability to communicate technical information clearly and professionally.
• Healthcare or multi-hospital system experience and networking-related certifications are a plus.

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, tablets, printers, mobile devices, peripherals, and AV equipment across the organization.
• Provide hands‑on technical support to end users in person, remotely, by phone, and through email to resolve hardware and software issues quickly and effectively.
• Support and maintain audio visual and video conferencing technologies, including cameras, projectors, display screens, microphones, and conference room equipment.
• Coordinate with the IT Service Desk, Network Services, Infrastructure Services, IT Security, and other technology teams to resolve issues and ensure operational excellence.
• Perform preventative maintenance, device lifecycle management, print queue support, hard drive encryption, degaussing, and other technical support activities.

Skills

Windows troubleshooting

End-user support

AV technologies

Customer service

Hardware & printers

Remote support

Education

High School Diploma or equivalent

Associate's Degree in Information Technology Preferred

Associate's Degree in Computer Science Preferred

Job description

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're hiring a Desktop & Client Support Technician to provide technical support for end-user devices, software, peripherals, and audio visual (AV) equipment across WakeMed locations. In this role, you'll help ensure a seamless technology experience for our team members by troubleshooting issues, supporting hardware deployments, maintaining AV systems, and delivering exceptional customer service.

What You'll Do

• Install, configure, maintain, and troubleshoot desktops, laptops, tablets, printers, mobile devices, peripherals, and AV equipment across the organization.
• Provide hands‑on technical support to end users in person, remotely, by phone, and through email to resolve hardware and software issues quickly and effectively.
• Support and maintain audio visual and video conferencing technologies, including cameras, projectors, display screens, microphones, and conference room equipment.
• Coordinate with the IT Service Desk, Network Services, Infrastructure Services, IT Security, and other technology teams to resolve issues and ensure operational excellence.
• Perform preventative maintenance, device lifecycle management, print queue support, hard drive encryption, degaussing, and other technical support activities.

Who You Are

• High school diploma or equivalent required; Associate's degree in Information Technology, Computer Science, or a related field preferred.
• Two years of experience supporting technology in an Information Services environment and working within a large-scale user environment.
• Experience troubleshooting Windows-based workstations, mobile devices, printers, peripherals, and AV technologies.
• Strong customer service skills with the ability to communicate technical information clearly and professionally.
• Healthcare or multi-hospital system experience and networking-related certifications are a plus.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

Education

• High School Diploma or Equivalent Required
• Associate's Degree in Information Technology Preferred
• Associate's Degree in Computer Science Preferred

Experience

• 2 Years Information Technology - Information Services Required
• 2 Years Large-scale User Environment Required
• 2 Years Healthcare - Multi-Hospital System Preferred