Desktop Automation Engineer - TS/SCI w/Poly

General Dynamics - IT; Corridor North (MD); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive health benefits

Career development and certifications

Access to cutting-edge technology

Job summary

General Dynamics IT seeks a Principal End User Experience / Desktop Automation Engineer to own automation for enterprise desktop environments and drive end-user performance improvements through data‑driven insights and tooling integration. The role emphasizes scripting, analytics, and Splunk-driven observability across Windows endpoints.

Responsibilities include building automation for operational efficiency, integrating SCCM/Intune/Tanium with analytics platforms, and delivering dashboards for

Qualifications

• Bachelor’s degree in a related field.
• 8+ years of endpoint/desktop engineering or end-user experience roles.
• Strong scripting experience (PowerShell, SQL, etc.).
• Experience with Windows endpoint environments at scale.
• Experience querying data with SQL/SQLite.
• Experience building automation for operational efficiency.
• Familiarity with endpoint analytics and observability tooling.
• Active TS/SCI with Polygraph and US citizenship required.

Responsibilities

• Develop and maintain automation solutions for endpoint management and workflows.
• Administer and support enterprise desktop environments (Windows preferred).
• Create and maintain SQL queries and data sets for endpoint performance analysis.
• Use analytics to identify trends and improve desktop health and UX.
• Utilize Splunk dashboards, searches, and alerts for KPIs.
• Integrate SCCM, Intune, 1E, Tanium with analytics platforms.
• Automate remediation actions based on data-driven thresholds.
• Collaborate with infrastructure, operations, and service desk teams.
• Build dashboards and reports for leadership and operations.
• Document automation workflows, scripts, and analytics models.

Skills

Scripting

Windows administration

Endpoint engineering

Data analysis

Analytics

Automation

Data pipelines

ITSM automation

Education

Bachelor’s degree (BA/BS)

Tools

PowerShell

SQL

SQLite

Splunk

SCCM

Intune

Tanium

Job description

Principal End User Experience / Desktop Automation Engineer

We are seeking a hands‑on End User Experience Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. This role focuses on automation, operational analytics, and improving end‑user performance through data‑driven insights and tooling integration. The ideal candidate blends desktop engineering expertise with scripting, data analysis, and Splunk‑based observability to improve endpoint health, performance, and user experience.

How an Principal End User Experience / Desktop Automation Engineer will make an impact

• Develop and maintain automation solutions using scripting (PowerShell, SQL, SQLite, SCALE, etc) to support endpoint management and operational workflows
• Administer and support enterprise desktop environments (Windows preferred)
• Create and maintain SQL queries and data sets to analyze endpoint performance and user experience metrics
• Leverage analytics frameworks to identify trends, anomalies, and improvement opportunities across the desktop environment
• Utilize Splunk dashboards, searches, and alerts to monitor endpoint health and operational KPIs
• Integrate desktop tooling (SCCM, 1E, Intune, Tanium, etc.) with analytics platforms for centralized visibility
• Automate remediation actions based on data‑driven thresholds and performance indicators
• Collaborate with infrastructure, operations, and service desk teams to improve end‑user experience
• Build dashboards and reports for leadership and operational teams
• Document automation workflows, scripts, and analytics models

What You’ll Need to Succeed

• Education: Bachelor’s degree (BA/BS)
• Experience: 8+ years of related experience of endpoint engineering, desktop engineering, or end‑user experience roles
• Required Skills: Strong scripting experience
• Desktop administration / endpoint engineering experience
• Experience querying data using SQL / SQLite
• Experience analyzing operational or performance data
• Troubleshooting Windows endpoint issues at scale
• Experience building automation for operational efficiency
• Experience Requirements: Strong hands‑on automation and scripting background
• Experience supporting large‑scale enterprise environments
• Preferred Skills: Splunk power user experience (search, dashboards, alerts)
• Experience working with endpoint management platforms (SCCM, Intune, 1E, Tanium, etc.)
• Experience with endpoint analytics frameworks
• Experience building data pipelines for operational metrics
• Familiarity with user experience monitoring tools
• Experience integrating multiple endpoint tools into a single analytics view
• Knowledge of ITSM-driven automation
• Location: Annapolis Junction, MDSecurity Clearance: TS/SCI with PolygraphCitizenship: US Citizenship requiredCertification Required: DoD 8570 IAT Level II certified GDIT

Benefits

• 401(k) with company match
• Comprehensive health and wellness benefits
• Internal mobility team dedicated to helping you grow your career
• Professional development, including paid education and certifications
• Access to cutting‑edge technology and tools to expand your skills

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