DESKTOP and MOBILE SUPPORT SPECIALIST 1

Compunnel, Inc.; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT services company is seeking a Desktop & Mobile Support Specialist 1 in San Antonio to provide Tier 1 technical support. The role involves hardware/software setup, troubleshooting, and supporting user needs in various computing environments. Ideal candidates will have solid technical skills and strong customer service abilities, helping maintain a reliable computing experience for clients. This position offers an opportunity to work within a dynamic team atmosphere while contributing to user satisfaction.

Qualifications

• Associate Degree or equivalent experience in IT technical support.
• Proficient in troubleshooting desktop/laptop computers and hardware.
• Strong knowledge of Microsoft Office applications.

Responsibilities

• Setup, configure, and troubleshoot desktop and laptop environments.
• Provide basic training for users on hardware/software.
• Document troubleshooting guides and support processes.

Skills

Troubleshooting

Customer Service

Analytical Thinking

Effective Communication

Interpersonal Skills

Education

Associate Degree in Computer Maintenance Technology

Computer Help Desk Specialist

Computer Network Administration

Tools

Windows Active Directory

Microsoft Office Suite

Audiovisual Equipment

Job description

The Desktop & Mobile Support Specialist 1 provides Tier 1 (intermediate-level) technical support and maintenance for Client desktop and laptop computing environments. Responsibilities include hardware/software setup, configuration, basic user training, and troubleshooting to ensure reliable and secure end-user computing. The role also involves documentation, relocation support, and contributing to user satisfaction through responsive customer service.

Key Responsibilities

• Unpack, set up, and configure new hardware (desktops, laptops, peripherals).
• Provide basic end-user training on supported hardware and software.
• Troubleshoot and resolve common hardware/software issues.
• Document and maintain troubleshooting guides and installation procedures.
• Support desktop and mobile computing environments, including relocations and configuration updates.
• Assist with printer and plotter setup, troubleshooting, and maintenance.
• Support Microsoft Office applications including Word, Excel, PowerPoint, Visio, and Project.
• Respond to and document service requests via ticketing system.
• Maintain awareness of industry trends and Client technology updates through independent research.
• Work in coordination with other IT teams and maintain effective customer relationships.
• Participate in rotating work schedules to support customer demands.

Required Qualifications

• Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration, or a related field
• OR
• Equivalent relevant experience in an IT technical support environment
• Proficient in troubleshooting and supporting desktop/laptop computers and hardware
• Familiarity with Windows Active Directory and networking concepts
• Experience with audiovisual equipment such as LCD projectors and monitors
• Strong knowledge of Microsoft Office Suite and PC maintenance
• Effective written and verbal communication skills
• Strong interpersonal and customer service skills
• Analytical thinking and independent decision-making abilities
• Ability to work in dynamic environments and adapt to changing technologies
• Capable of lifting/moving hardware and distinguishing electronic component colors
• Proficient with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Preferred Qualifications

• Experience supporting technology in utility construction or maintenance environments

Certifications (if any)

• Relative IT certifications preferred (e.g., A+, Network+, Microsoft certifications)