Deskside Technician

Zen Strategics; Derwood, Northern (MD, KY); Hybrid; USD 36,000 - 40,000; Full time

Job summary

Titan Technologies, LLC is seeking a Deskside Technician to deliver second-tier end-user support for Windows OS, applications, and hardware in a corporate setting. The role involves troubleshooting across Windows and Mac OSX, desktop administration, asset management, and remote access support.

Ideal candidates will have strong communication skills, A+ certification, and experience with ticketing systems. Travel may be required; a valid tech background and documentation abilities are essential.

Qualifications

• High School Diploma or GED required.
• A+ Certification preferred.
• Experience providing end user support with a ticketing system.
• Experience troubleshooting Microsoft Office Suite and Windows operating systems.
• Strong communication and documentation skills.

Responsibilities

• Troubleshoot OS issues for Windows and Mac OSX.
• Lead incident-response cases to closure with documentation.
• Close tickets within SLA and document resolutions.
• Install, configure, and maintain hardware, software, and peripherals.
• Provide end-user support and remote access assistance.
• Assist in data backups and disaster recovery planning.

Skills

Customer service

Independent work

Problem solving

Documentation

Communication

IT troubleshooting

Ticketing system

Education

High School Diploma

A+ Certification

Tools

Microsoft Office Suite

Windows OS

Microsoft Domain environments

Cisco devices

Visio

Project

PowerPoint

Job description

• Pay or shift range: $26 USD to $29 USD
  The salary range provided reflects the budgeted compensation for this position. Final offers are determined based on a variety of factors, including relevant experience, specific skills, education, work location, internal equity, and alignment with current market data. All offers are made in accordance with applicable laws and regulations.

Description

Titan Technologies has an upcoming opportunity for a Deskside Technician. We are seeking an experienced technician, with a strong understanding of Windows OS and compatible hardware.

Duties and Responsibilities:

The successful candidate will provide second-tier support to end users for PC OS, applications, and hardware. Possess and apply expertise on multiple complex work assignments. Provide break/fix, asset inventory, spares/parts management, desktop administration, desktop applications, remote access, troubleshooting and upgrading of mobile devices, and security services for all end-user devices.

Specific Duties Include, but are not limited to:

• Troubleshoot OS issues including Windows 7, Vista, 8.1, 10, 11, and MAC OSX.
• Lead Incident Response cases to closure with full documentation including lessons learned debrief.
• Ensure all tickets (Incidents, Service Requests, and Changes) are addressed, documented, and closed within the appropriate Service Level Agreements.
• Installs, configures, and maintains hardware, software, and peripherals, including drivers, patches, and updates.
• Provides support of end-user software applications and operating systems.
• Assists users with hardware problems related to desktops, laptops, printers, telephones, and peripherals.
• Provides organization and maintenance of equipment inventory and storage.
• Troubleshoots and maintains engineering and design software packages.
• Performs computer and phone moves, additions, and changes as they are submitted by Managers.
• Some system administration, such as set up and maintain data backups; restore files/folders from backup; and plan, configure, and manage enterprise software that is used to update, configure, or manage end-user systems.
• Assists in the design and maintenance of documentation and disaster recovery plans.
• Assists in conducting end-user training.
• Notifies IT management of emergency situations.
• Provides backup to the IT Manager.
• Possesses a developing understanding of his/her capabilities and work commitments and is able to provide estimates/schedule for work deliverables.

Required Qualifications:

• Professional, great customer service, and strong communication skills
• Reliable transportation to get to and from work (car) with occasional travel during the day (will be reimbursed for mileage)
• Ability to work independently with minimal supervision
• Expert in demonstrating proficiency in a wide range of IT technologies
• Solid analytical/problem-solving skills with capability to identify solutions to unusual and complex problems
• Experience in producing documentation for IT projects
• Excellent communication skills (written and verbal) required.

Required Education & Experience:

• High School Diploma or GED
• A+ Certification
• Experience providing end user support and working with a ticketing system
• Experience troubleshooting extensively in Microsoft Office Suite
• Experience troubleshooting extensively in Microsoft Operating Systems
• Experience troubleshooting extensively in Microsoft Domain environments

Desired Qualifications and Training:

• CompTIA Security + Certification
• CompTIA Network + Certification
• A familiarity with Cisco networking devices
• Ability to communicate using a variety of workgroup tools including Visio, Project, and PowerPoint.
• Windows 11 Certifications

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.