Deskside Support Technician in Reston, VA

Virtual Service Operations; Reston (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Virtual Service Operations is seeking a Deskside Support Technician to join our Reston, VA team. You will provide End User Support and VIP Support, and act as the on-site primary IT presence.

The role requires 4+ years of deskside experience, strong Mac expertise, JAMF proficiency, and the ability to work onsite five days a week in a fast-paced environment supporting a mix of Mac and Windows endpoints.

Qualifications

• 4+ years hands-on deskside or end-user IT support experience.
• Strong Mac support with macOS troubleshooting and peripherals.
• Experience with JAMF for Apple device management.
• On-site work in Reston, VA five days a week.
• Experience supporting Windows 10/11 endpoints in a mixed Mac/Windows environment.
• Break/fix support for laptops, desktops, docking stations, monitors and peripherals.

Responsibilities

• Troubleshoot wired and wireless connectivity.
• Resolve Microsoft 365 access and Outlook/Teams issues.
• Support Zoom and other conferencing tools.
• Assist onboarding/offboarding tasks, including device setup.
• Perform cabling, power checks, desk moves and basic rack/closet inspections.
• Maintain ticketing and ITSM processes, incident logging and escalation.
• Provide VIP/executive user support on-site with professional communication.

Skills

Mac support

VIP support

End-user support

On-site work

Customer communication

Tools

JAMF

Intune

Kandji

Job description

Description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for a highly motivated and career-driven individual to join our growing team as Deskside Support Technician in Reston, VA. In this role you will provide End User Support and VIP Support.

Qualifications:

• 4+ years of hands-on IT support experience in deskside support, end-user support, or field services roles
• Strong Mac support experience, including macOS troubleshooting, user profile support, software installs, printer mapping, peripheral support, OS upgrades, and performance troubleshooting
• Experience with JAMF for Apple device management, including provisioning, policy deployment, troubleshooting, and endpoint support
• Ability to work on-site in Reston, VA five days per week
• Experience supporting Windows 10/11 endpoints in a mixed Mac/Windows environment
• Proven experience with break/fix support for laptops, desktops, docking stations, monitors, mobile devices, and common office peripherals
  

Experience troubleshooting:

• Wired and wireless connectivity
• Microsoft 365 access, authentication, and Outlook/Teams issues
• Zoom or other conferencing tools
• Printers and peripheral devices
• Experience performing hands-on onboarding/offboarding tasks, including device setup, swaps, collections, and user orientation
• Ability to perform physical remediation such as cabling, port checks, power checks, desk moves, and basic rack/closet inspections
• Familiarity with ticketing systems and ITSM workflows, including incident logging, prioritization, documentation, escalation, and closure
• Strong customer-facing communication skills with the ability to support VIP and executive users professionally
• Ability to work independently on-site as the primary local IT presence when required
  

Preferred Qualifications:

• Experience supporting executive/VIP users in a white-glove environment
• Experience with endpoint management platforms such as Intune, Kandji, or similar
• Experience with Microsoft 365 administration at the user support level, including Entra ID/Azure AD basics, MFA, password resets, and access troubleshooting
• Exposure to patching, endpoint protection, and security tooling such as Defender or EDR platforms
• Experience supporting virtual desktops or remote desktop environments
• Basic understanding of switches, firewalls, WAPs, and office network troubleshooting
• Prior MSP, managed services, or high-volume support environment experience
• Experience in regulated or security-conscious environments

Requirements

• Must be within driving distance of Reston, VA and willing to work onsite
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be able to lift up to 40 lbs
• Must be able to stand or walk for extended periods of time
• Must be able to walk up and down stairs or ramps
• Must be able to kneel and work under desks or in confined spaces

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you:

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO:

VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers