Deskside Support Technician II - End-User IT (Logistics)

GXO Logistics, Inc; Lithia Springs (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability

Job summary

GXO Logistics, Inc. is seeking a Deskside Support Technician II for the Weekend shift (Fri–Sun, 6:00am–6:00pm) to support end-user equipment in a warehouse environment. You will troubleshoot hardware, software, and network issues and manage assets through SCCM and AD tools.

The role requires 1 year of experience with end-user and telephony support, with a preference for candidates with a technical degree or vocational training. Competitive benefits included.

Qualifications

• 1 year of experience supporting end-user equipment and telephony equipment.
• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse.

Responsibilities

• Troubleshoot and resolve Tier 2 and 3 escalated technical issues.
• Maintain and manage workload through computerized ITSM ticketing and tracking system.
• Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices.
• Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues.
• Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook.

Skills

End-user support

Troubleshooting

Office 365

SCCM

Active Directory

Education

Associate/Bachelor’s degree or vocational training in a technical field

Tools

SCCM

Active Directory

Job description

GXO Logistics, Inc. is seeking a Deskside Support Technician II for the Weekend shift (Fri–Sun, 6:00am–6:00pm) to support end-user equipment in a warehouse environment. You will troubleshoot hardware, software, and network issues and manage assets through SCCM and AD tools.

The role requires 1 year of experience with end-user and telephony support, with a preference for candidates with a technical degree or vocational training. Competitive benefits included.