Deskside Support Technician

Golden Star Technology Inc (GST); Hebron Estates (KY); Presencial; USD 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

401(k) plan

Paid vacation

Dental coverage

Vision coverage

Resumo da oferta

Golden Star Technology Inc. (GST) seeks a Desk Side Support Technician to deliver on-site IT support for end-users and warehouse operations in Hebron, KY. Responsibilities include troubleshooting hardware/software, provisioning user accounts, and supporting warehouse devices and printers.

The role requires strong customer service, Windows expertise, and the ability to work in a fast-paced warehouse environment with occasional IMAC tasks and asset management.

Qualificações

• 2+ years of desk-side or desktop support experience.
• Strong troubleshooting across Windows OS, hardware, software and peripherals.
• Experience with printers/scanners and end-user devices.
• Basic networking and telephony concepts.
• Excellent communication and customer service skills.

Responsabilidades

• Provide on‑site desk‑side support for hardware, software and peripherals.
• Troubleshoot desktop, laptop, printer and scanner issues.
• Create and manage user accounts and access requests.
• Deploy workstation builds and perform imaging/re-imaging as needed.
• Configure devices prior to deployment and maintain asset inventory.
• Support warehouse tech and systems, incl. Pick-to-Light/Print-and-Apply (training provided).
• Handle IMAC services for desktops and laptops.
• Escalate unresolved issues to higher‑level teams as needed.
• Provide Tier 1 network/telephony support and document activities.

Conhecimentos

Desk-side support

Windows OS

Hardware troubleshooting

Printer/Scanner support

Networking basics

Customer service

Time management

Ferramentas

Active Directory

Imaging tools

Ticketing systems

Descrição da oferta de emprego

Location: Hebron, KY

Schedule: Full-Time, Monday-Friday / Shift: Morning Shift 3:30 AM - 12:30 PM (Local Time)

Work Arrangement: 100% Onsite / Travel: None

Position Summary

We are seeking a reliable and customer-focused Desk Side Support Technician to provide onsite IT support for end-users and warehouse operations in our Hebron, Kentucky facility. This role will be responsible for troubleshooting hardware and software issues, provisioning user accounts, supporting warehouse technologies, managing IT assets, and ensuring timely resolution of service requests. The ideal candidate has strong technical troubleshooting skills, excellent customer service abilities, and experience supporting desktop environments in a fast‑paced operational setting.

Key Responsibilities

• Provide on‑site desk‑side support for computer hardware, software, and peripheral‑related issues.
• Troubleshoot and resolve desktop, laptop, printer, and scanner problems.
• Create, configure, and support user accounts and system access requests.
• Deploy new workstation builds and perform system imaging/re‑imaging as needed.
• Configure hardware and software for end‑user devices prior to deployment.
• Maintain and troubleshoot Zebra and HP printers, handheld scanners, and related warehouse equipment.
• Support warehouse applications and hardware systems, including Pick‑to‑Light and Print‑and‑Apply systems (training provided).
• Receive, track, organize, and manage IT asset inventory.
• Deliver, install, relocate, and decommission IT equipment as required.
• Perform IMAC services (Install, Move, Add, and Change) for desktops, laptops, and related devices.
• Provide technical assistance during system installations, upgrades, and conversions for onsite and remote users.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher‑level support teams.
• Provide Tier 1 support for network, LAN, and telephony‑related incidents.
• Maintain accurate documentation of support activities and asset records.
• Work flexible hours as needed to support operations.

Required Qualifications

• Minimum of 2 years of desk‑side or desktop support experience.
• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripherals.
• Experience supporting printers, scanners, and end‑user computing devices.
• Understanding of basic networking, LAN, and telephony support concepts.
• Excellent communication, customer service, and interpersonal skills.
• Ability to work independently and effectively in a warehouse/distribution environment.
• Must be a U.S. Citizen or Permanent Resident.
• Ability to work the assigned shift of 3:30 AM - 12:30 PM On‑site in Hebron, KY.

Preferred Qualifications

• CompTIA A+ Certification.
• Experience supporting warehouse or distribution center technologies.
• Familiarity with asset management and ticketing systems.
• Experience with Zebra printers, handheld scanners, and device deployment processes.

Why Join Us?

• Stable full‑time opportunity with no travel required.
• Hands‑on experience supporting a dynamic warehouse technology environment.
• Training provided on specialized warehouse systems.
• Collaborative team environment with opportunities to expand technical skills.

Compensation & Benefits

• Competitive salary
• Medical, dental, and vision coverage
• 401(k) plan
• Paid vacation
• Additional company perks

About GST

Golden Star Technology Inc. (GST), headquartered in Cerritos, California, has been recognized by the Los Angeles Business Journal as one of LA's Best Places to Work for seven consecutive years. As a leading provider of IT and audiovisual (AV) solutions and services, GST serves small and mid‑sized businesses, enterprises, government agencies, healthcare, and educational institutions nationwide.

For more information, please visit www.gstinc.com