Associate Tech Consultant - System Support Analyst

NTT DATA; Atlanta (GA); Ibrido; USD 41.000 - 48.000; Part-time

Vantaggi offerti da questo lavoro

Health insurance

401k program

Dental and vision insurance

Flexible spending or health savings

Descrizione del lavoro

NTT DATA’s Client is seeking an Associate Technology Consultant – System Support Analyst in Atlanta, GA. The role focuses on L1/L2 application and system support for enterprise applications, monitoring, incident troubleshooting, and basic data validation using SQL within Linux/Unix environments.

You will collaborate with cross‑functional teams to resolve production issues and ensure system availability. The role emphasizes incident management, root cause analysis, and participation in

Competenze

• 1–3 years of experience in Application Support, System Support, Production Support, or IT Operations.
• 1+ years of experience with SQL, relational databases, and data troubleshooting.
• 1+ years of experience working with Linux/Unix environments and application logs.
• Experience with incident management, troubleshooting, monitoring, and ITSM/support processes.

Mansioni

• Provide L1/L2 application and system support for enterprise applications.
• Monitor applications, batch processes, interfaces, and system availability.
• Investigate and troubleshoot application and production incidents.
• Analyze application logs and system behavior to identify potential issues.
• Perform basic database analysis and data validation using SQL.
• Perform application and operational support activities in Linux/Unix environments.
• Track incidents and service requests and ensure resolution within agreed SLAs.
• Escalate complex issues to L3 support, Development, Infrastructure, or Database teams as appropriate.
• Support root cause analysis and document findings for recurring incidents.
• Assist with application deployments, releases, configuration changes, and post‑deployment validation.
• Monitor scheduled jobs and interfaces and troubleshoot failures.
• Maintain support documentation, runbooks, troubleshooting guides, and knowledge articles.
• Participate in incident, problem, and change management activities.
• Collaborate with business users and technology teams to resolve application‑related issues.

Conoscenze

L1/L2 Support

SQL

Linux/Unix

Incident management

Monitoring

ITSM

Jira

REST APIs

Batch processing

Strumenti

Splunk

AppDynamics

Dynatrace

ELK

ServiceNow

Jira

REST APIs

Docker

Kubernetes

Descrizione del lavoro

NTT DATA's Client is seeking an Associate Technology Consultant – System Support Analyst

Location: Atlanta, Georgia (3 days WFO)

Overall Experience: 1–3 Years

Employment Type: Contract

We are seeking a motivated System Support Analyst with 1–3 years of experience supporting enterprise applications and technology environments. The ideal candidate should have hands‑on experience in application monitoring, incident troubleshooting, SQL, Linux/Unix, and production support. The role will work closely with application development, infrastructure, database, and support teams to investigate incidents, maintain application availability, and ensure timely resolution of production issues.

Day to Day Job Duties

• Provide L1/L2 application and system support for enterprise applications.
• Monitor applications, batch processes, interfaces, and system availability.
• Investigate and troubleshoot application and production incidents.
• Analyze application logs and system behavior to identify potential issues.
• Perform basic database analysis and data validation using SQL.
• Perform application and operational support activities in Linux/Unix environments.
• Track incidents and service requests and ensure resolution within agreed SLAs.
• Escalate complex issues to L3 support, Development, Infrastructure, or Database teams as appropriate.
• Support root cause analysis and document findings for recurring incidents.
• Assist with application deployments, releases, configuration changes, and post‑deployment validation.
• Monitor scheduled jobs and interfaces and troubleshoot failures.
• Maintain support documentation, runbooks, troubleshooting guides, and knowledge articles.
• Participate in incident, problem, and change management activities.
• Collaborate with business users and technology teams to resolve application‑related issues.

Basic Qualifications

• 1–3 years of experience in Application Support, System Support, Production Support, or IT Operations.
• 1+ years of experience with SQL, relational databases, and data troubleshooting.
• 1+ years of experience working with Linux/Unix environments and application logs.
• Experience with incident management, troubleshooting, monitoring, and ITSM/support processes.

Core Technical Skills

• Application Support: L1/L2 Support, Production Monitoring
• Database: SQL, Data Validation, Basic Database Troubleshooting
• Operating Systems: Linux/Unix
• Troubleshooting: Log Analysis, Incident Investigation, Basic RCA
• Monitoring: Splunk, AppDynamics, Dynatrace, ELK or similar
• ITSM: ServiceNow, Jira or similar
• Integration: Basic understanding of REST APIs and system interfaces
• Processes: Incident, Problem & Change Management

Nice to Have

• Basic knowledge of Java, .NET, Python, or another programming language.
• Experience with Shell scripting or basic automation.
• Understanding of REST APIs and Microservices.
• Familiarity with AWS, Azure, or other cloud platforms.
• Exposure to Docker and Kubernetes.
• Knowledge of CI/CD and application deployment processes.
• Familiarity with ITIL processes.
• Experience supporting Banking, Financial Services, Payments, Insurance, or other enterprise applications.
• Strong analytical, communication, documentation, and problem‑solving skills.

#LI-NorthAmerica

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [30 -35 $ W2]. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.