Deskside Support Specialist

maxar; United States; On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Hybrid work options

401(k) with company matching

Medical, dental & vision

Tuition reimbursement

Job summary

Vantor is hiring a Deskside Support Specialist to deliver hands-on technical support for desktops, laptops, and mobile devices in our Orlando, FL and Melbourne, FL offices. You will coordinate OS and software updates, manage user accounts, and resolve incidents with an emphasis on customer service.

Responsibilities include executing SCCM deployments, supporting Exchange/M365, and providing on-call coverage. Strong AD, Citrix, and cross-platform experience are required.

Qualifications

• 2-4 years' experience in technical support role.
• Experience may be substituted for education.
• Demonstrated experience supporting Windows 11, MAC OS, iOS, Android, Office 2016 and M365 suite, Active Directory Administration, Citrix and Virtual PC environments or a combination of.

Responsibilities

• Provide desktop/endpoint support for internal customers.
• Coordinate, monitor, and resolve installations, upgrades, software, and OS issues.
• Administer Active Directory accounts and access.
• Troubleshoot Citrix VDI and related infrastructure.
• Image systems and deploy software using SCCM.
• Provide 24/7 on-call support rotation.
• Maintain high levels of customer service and documentation.

Skills

Technical support

Windows 11

MAC OS

iOS

Android

Office 2016

M365

Active Directory

Citrix

Virtual PC environments

Education

Associate/Bachelor degree in CS or related field

Tools

SCCM

Active Directory Administration

Citrix VDI

Remote support tools

Job description

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

Job Description Summary

As a Deskside Support Specialist, your primary role will be to provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, remote desktop, and mobile devices. You will ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.

Job Description

At Vantor we unlock the promise of space intelligence to help governments and businesses solve problems on earth and beyond. Since humans first explored our solar system, we have been supporting space missions with our tools. Vantor partners with innovative businesses and more than 50 governments to monitor global change, deliver broadband communications and advance space operations with capabilities in Space Infrastructure and Earth Intelligence.Now is your chance to amplify your impact, working to solve the world's most pressing challenges. We are hiring immediately for a Deskside Support Specialist for our Orlando, FL office that will also support our Melbourne, FL office.

What you will do day to day:

• Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
• Monitor tickets & workflows and in accordance with team's SLAs.
• Create documentation where documentation is absent.
• Administer Active Directory accounts.
• Troubleshoots Citrix Virtual Desktop Infrastructure (VDI) Support.
• Utilize remote user support tools to provide support.
• Provide M/S applications support (Exchange/Outlook, Office, Visio, etc.).
• Perform (advanced) Windows 11, and MAC OS troubleshooting.
• Perform (basic) Linux troubleshooting (Ubuntu and Rocky).
• Provide mobile device and service support.
• Provide Service Desk escalations.
• Perform physical hardware setup and tear down.
• Image systems and deploy software through SCCM.
• Provide rotational 24/7 on-call support.
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• Maintain a high level of customer-service in all situations.

Life with Us:

There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission. So, we recognize that with best-in-class benefits like:

• Career growth opportunities
• Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options
• Program to help you grow like tuition reimbursement, hackathons, and career development
• Student loan repayment
• Generous time off
• Plus, everything you'd expect from a leading employer such as a matching and immediately vest 401K plan, robust insurance coverage, medical, dental and vision, etc.

We are very serious about professional development and continuing education at Vantor. We offer our team members with the opportunity to define their own career trajectory. Our group has a variety of resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career.

Required Qualifications:

• U.S. Citizen
• 2-4 years' experience in technical support role
• Experience may be substituted for education.
• Demonstrated experience supporting Windows 11, MAC OS, iOS, Android, Office 2016 and M365 suite, Active Directory Administration, Citrix and Virtual PC environments or a combination of.
• Ability to be on call on a rotational basis.
• Ability to travel to Melbourne, FL and occasionally Tampa, FL

These Qualifications Would Be Amazing:

• Associate degree or bachelor's degree in computer science or closely related field.
• Active Secret or Top-Secret clearance, or willing and able to obtain a clearance.
• Experience supporting an enterprise environment.
• Ability to prioritize and manage several milestones and projects efficiently.
• Experience installing