Deskside Support Specialist

Vantor Inc.; Orlando (FL); On-site; USD 56,000 - 119,000; Full time

Benefits offered by this job

401K plan

Health insurance

PTO

Tuition reimbursement

Student loan repayment

Job summary

Vantor is hiring a Deskside Support Specialist in Orlando, FL (also supporting Melbourne). You will provide technical services to internal customers, handling desktop, laptop, remote desktop, and mobile device issues, coordinating all phases of desktop support from installation to configuration, and ensuring timely resolution.

Candidates should have 2–4 years in technical support, experience with Windows 11, macOS, iOS, Android, Office 365, Active Directory, Citrix VDIs, and be willing to travel

Qualifications

• US Citizen
• 2–4 years of experience in technical support
• Experience supporting Windows 11, MAC OS, iOS, Android, Office 2016 and M365 suite, Active Directory Administration, Citrix and Virtual PC environments or a combination of.
• Ability to be on call on a rotational basis.
• Ability to travel to Melbourne, FL and occasionally Tampa, FL

Responsibilities

• Provide desktop, laptop, and mobile device support with proper escalation.
• Monitor tickets and SLAs, document gaps.
• Administer Active Directory accounts and Citrix VDI environments.
• Image systems and deploy software via SCCM.
• Provide 24/7 on-call support rotation.

Skills

Windows 11 troubleshooting

MAC OS troubleshooting

Office 365 / M365

Active Directory Administration

Citrix / VDI support

On-call rotation

Travel to Melbourne FL

Customer service

Education

Associate or Bachelor's degree in CS or related

2-4 years in technical support

Tools

SCCM

SharePoint

Visio

Job description

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

Job Description Summary

As a Deskside Support Specialist, your primary role will be to provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, remote desktop, and mobile devices. You will ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.

Job Description

At Vantor we unlock the promise of space intelligence to help governments and businesses solve problems on earth and beyond. Since humans first explored our solar system, we have been supporting space missions with our tools. Vantor partners with innovative businesses and more than 50 governments to monitor global change, deliver broadband communications and advance space operations with capabilities in Space Infrastructure and Earth Intelligence.

Now is your chance to amplify your impact, working to solve the world's most pressing challenges. We are hiring immediately for a Deskside Support Specialist for our Orlando, FL office that will also support our Melbourne, FL office.

What you will do day to day:

• Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
• Monitor tickets & workflows and in accordance with team's SLAs.
• Create documentation where documentation is absent.
• Administer Active Directory accounts.
• Troubleshoots Citrix Virtual Desktop Infrastructure (VDI) Support.
• Utilize remote user support tools to provide support.
• Provide M/S applications support (Exchange/Outlook, Office, Visio, etc.).
• Perform (advanced) Windows 11, and MAC OS troubleshooting.
• Perform (basic) Linux troubleshooting (Ubuntu and Rocky).
• Provide mobile device and service support.
• Provide Service Desk escalations.
• Perform physical hardware setup and tear down.
• Image systems and deploy software through SCCM.
• Provide rotational 24/7 on-call support.
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• Maintain a high level of customer-service in all situations.

Life with Us:

• * Career growth opportunities
• * Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options
• * Program to help you grow like tuition reimbursement, hackathons, and career development
• * Student loan repayment
• * Generous time off
• * Plus, everything you'd expect from a leading employer such as a matching and immediately vest 401K plan, robust insurance coverage, medical, dental and vision, etc.

We are very serious about professional development and continuing education at Vantor. We offer our team members with the opportunity to define their own career trajectory. Our group has a variety of resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career.

Required Qualifications:

• U.S. Citizen
• 2-4 years' experience in technical support role
  • Experience may be substituted for education.
• Demonstrated experience supporting Windows 11, MAC OS, iOS, Android, Office 2016 and M365 suite, Active Directory Administration, Citrix and Virtual PC environments or a combination of.
• Ability to be on call on a rotational basis.
• Ability to travel to Melbourne, FL and occasionally Tampa, FL

These Qualifications Would Be Amazing:

• Associate degree or bachelor's degree in computer science or closely related field.
• Active Secret or Top-Secret clearance, or willing and able to obtain a clearance.
• Experience supporting an enterprise environment.
• Ability to prioritize and manage several milestones and projects efficiently.
• Experience installing and configuring computer systems and applications for a large company.
• Experience with SharePoint.
• Experience with Visio.

Pay Transparency

In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings. The successful candidate's starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.

The base pay for this position ranges from our lowest geographic market up to our highest geographic market within California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, and Washington:$56,000.00 - $119,000.00 annually.

We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at: https://www.vantor.com/careers

Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.

The date of posting can be found on Vantor's Career page at the top of each job posting.

Vantor values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.