Deskside Support Specialist

Xcel Energy Services Inc; Denver (CO); Hybrid; USD 44,000 - 65,000; Full time

Benefits offered by this job

Spot On Bonus

Medical Plan

Dental Plan

Vision Plan

Life Insurance

Dependent Care FSA

Health Savings Account

Transportation Reimbursement

Short-term disability

Long-term disability

Employee Assistance Program

Pension

401(k)

PTO

Holidays

VPTO

Parental Leave

Job summary

Xcel Energy Services Inc. is seeking a tier 1–2 IT desk-side support professional in Denver to provide prompt technical help for desktops and laptops, including Windows, VPN, and email problems. The role blends remote and on-site work while following IT policies and procedures.

The ideal candidate has 2–5 years on PC hardware/software diagnostics and strong customer service skills; hybrid work is expected with on-site days based on role and team needs.

Qualifications

• Associate degree or IT certifications preferred; equivalent experience acceptable.
• Proficient in Windows and MS Office.
• Expert knowledge of PC hardware, software, networking, and diagnostics.

Responsibilities

• Provide hardware and software technical support for PCs remotely and deskside.
• Use IT admin tools to resolve issues efficiently.
• Configure, deploy, maintain, and relocate desktops and laptops.
• Utilize ITSM systems to track issues per procedures.
• Escalate and follow up on complex problems with management.

Skills

Windows administration

MS Office proficiency

PC hardware diagnostics

Customer service

Deskside support

Education

Associate degree or IT certifications

Tools

ITSM systems

Remote desktop tools

Job description

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best. Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Compensation range for Minneapolis, MN / Eau Claire, WI - $33.90 - $47.43. Compensation range for Denver, CO - $32.70 - $45.77. 30 6.5036.50 Compensation range for Amarillo, TX - $32.00 - $44.73.

Position Summary

Provide highly responsive tier 1 and 2 technical support to the contractors and employees of Xcel Energy in order to maximize technology availability and productivity. Provide prompt, courteous, and professional deskside, remote, and walk-up support to business customers. Act as an expert and point-of-contact for technology service requests, deployment, troubleshooting, and repair of desktop and laptop hardware, peripherals, and software. (e.g., MS Office Suite, Windows, internet, intranet, VPN, email, proprietary applications, etc.).

Essential Responsibilities

• Provide hardware and software technical support for contractor and employee PCs both remotely and deskside.
• Use Xcel admin tools to ensure efficient issue resolution.
• Enforce Xcel IT policies and procedures.
• Configure, deploy, maintain, and relocate desktops, laptops and other peripheral devices as directed for customers.
• Use ITSM system(s) to track all issues in accordance with the established or documented procedures.
• Report and follow up on unusual, alarming, or recurring problems to the appropriate level of management.
• Utilize existing methodologies, structures, and reports to facilitate consistent, standardized interaction with business areas supported.
• Improve Deskside Support operations through regular process improvement and challenging the current environment to improve.
• Prioritize outstanding issues and manage user expectations.
• Expedite and resolve escalations and issues needing advanced technical or customer service ability.
• Provide training to new technicians and contractors to ensure process compliance and high efficiency of operations.
• Regularly communicate and collaborate.
• Maintain inventory at selected sites.
• Ensure proper receipt procedures and equipment movement throughout the region.

Minimum Requirements

• Associate degree or Certifications (preferred in IT related field) or equivalent experience; and minimum 2-5 years of experience in PC hardware and software diagnostics, troubleshooting, and repair.
• Proficient in the administration of Windows and MS Office.
• Expert knowledge of current PC technology, operating systems, applications, devices and networking (wired /wireless).
• Experienced customer service, troubleshooting, problem solving and customer facing skills.
• Ability to work/lead tech support under pressure, to manage multiple priorities, and to operate as a key contributor within technology services.

Preferred Requirements

Effectively executes leadership priorities and initiatives, ensuring alignment with organizational goals and strategic objectives.

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together. Our Values Connected, Committed, Trustworthy, Safe Our Employee Commitments Work that makes a difference A team you can count of Opportunities to grow Rewards that help you thrive Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

Non-Bargaining The anticipated starting base pay for this position is: $32.00 to $47.43 per hour This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information. Deadline to Apply: 10/19/26 EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF) All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

Accessibility Statement Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

You. Us. Together. At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.