Senior Deskside Support Specialist

Xcel Energy; Minneapolis (MN); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Spot On Bonus

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k)

Job summary

Xcel Energy is seeking a Technology Services Leader in Minneapolis to diagnose, analyze, and improve data-driven processes while delivering desktop and laptop hardware, software support, and proactive repairs.

You will mentor technicians, manage escalations, and drive operational improvements, with a hybrid work model and a focus on reliable IT service delivery.

Qualifications

• Associate degree or IT certification preferred; equivalent experience may suffice.
• Proficient in Windows and MS Office administration.
• Expert knowledge of PC hardware, operating systems, applications, devices and networking.

Responsibilities

• Provide guidance and mentoring to technicians; escalate and resolve complex issues.
• Lead projects with operations leadership; track improvements and report results.
• Maintain documentation and coordinate service requests, deployments, and repairs.

Skills

Windows & MS Office

PC hardware & software

Networking (wired/wireless)

Customer service

Troubleshooting

Team leadership

Education

Associate degree or IT certification

Job description

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy.Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.Compensation range for Minneapolis, MN - $39.00 - $54.53.Compensation range for Denver, CO - $37.30 - $52.23. $37.30 6.5036.50Compensation range for Amarillo, TX - $36.50 - $51.10.3Position SummaryServe as a leader in diagnosing and developing solutions from a data, information, and process perspective. Lead analysis in research, extraction, and interpretation of data findings. Proactively create hypotheses and analyze past historical information looking for trends and areas for improvement. Intimately understand the business and/or information challenge within the business units. Offer suggestions for improvement and/or further research into data findings or process issues. Develop and leverages a thorough understanding of Xcel Energy applications and infrastructure to increase efficiencies, ensure consistency, and add value.Act as an expert and point-of-contact for technology service requests, deployment, troubleshooting, and repair of desktop and laptop hardware, peripherals, and softwareEssential ResponsibilitiesProvide guidance, mentoring, and coaching to technicians to ensure they have the information and processes needed to accomplish their job responsibilities. . Prioritize and mentor others on complex issue resolution.Anticipate, develop, and coordinate special projects in conjunction with operations leadership. Determine and develop operational improvements, track results and ensure tangible improvements are documented and communicated. This includes staying abreast on new technologies and finding creative solutions to meet user needsAssess, enhance, and upgrade technical areas and work with system owners to address system issues and improve performance. Ensure system changes are incorporated and communicated effectively.Maintain process documentation and steps for supporting all applications. This would include interaction with customers and vendor led support issues.Understand, anticipate, and manage user expectations. Expedite and resolve escalations and issues needing advanced technical or customer service ability.Minimum RequirementsAssociate degree or Certifications (preferred in IT related field) or equivalent experience; and minimum 5+ years of experience in PC hardware and software diagnostics, troubleshooting, and repair.Proficient in the administration of Windows and MS Office.Expert knowledge of current PC technology, operating systems, applications, devices and networking (wired /wireless).Excellent customer service, troubleshooting, problem solving and customer facing skills.Ability to work/lead tech support under pressure, to manage multiple priorities, and to operate as a key contributor within technology services.Preferred RequirementsEffectively executes leadership priorities and initiatives, ensuring alignment with organizational goals and strategic objectives.Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.Our ValuesConnected, Committed, Trustworthy, SafeOur Employee CommitmentsWork that makes a differenceA team you can count ofOpportunities to growRewards that help you thriveXcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.Non-BargainingThe anticipated starting base pay for this position is: $36.50 to $54.53 per hourThis position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental LeaveBenefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.Deadline to Apply: 10/19/26EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.Accessibility StatementXcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.