ServiceNow Inventory Control Associate

SAIC; Washington (District of Columbia); Hybrid; USD 40,000 - 80,000; Full time

Benefits offered by this job

Hybrid work

On-site

Job summary

SAIC is seeking a ServiceNow Inventory Control Associate to support IT Asset Management processes within ServiceNow, tracking the lifecycle of hardware and software assets for government-owned and leased assets.

The role involves end-to-end asset lifecycle management, knowledge management support, and ensuring compliance with federal requirements. The position is hybrid in Washington, DC, with 3 days onsite and 2 days remote.

Qualifications

• Experience in IT Asset Management and ServiceNow.
• Ability to obtain and maintain a public trust (U.S. citizenship).
• Hands-on hardware and software asset tracking experience.

Responsibilities

• Act as the centralized point of inventory control for hardware assets using ServiceNow.
• Provide full Hardware Asset Management services to maintain visibility and lifecycle control of assets.
• Register, update, and audit asset records across their lifecycle in ServiceNow.
• Coordinate hardware deployments, refreshes, and retrievals for on-site and remote employees.
• Manage software licenses, subscriptions, and entitlements to ensure compliance.

Skills

ServiceNow

Asset management

Communication

Organizational skills

Education

BS or equivalent

Tools

ServiceNow

Job description

Job ID 2618459

Location Washington, DC, US

Date Posted 2026-10-27

Category Information Technology

Subcategory IT Asset Mgmt

Schedule Full-Time

Shift Day Job

Travel Yes - 10% of the time

Minimum Clearance Required Public_Trust

Clearance Level Must Be Able to Obtain Public Trust

Potential for Remote Work ORA_HYBRID

Description

SAIC is looking for a ServiceNow Inventory Control Associate will support IT Asset Management (ITAM) processes within ServiceNow to track the lifecycle of hardware and software assets. The ITAM lead will also support Knowledge Management to improve operational efficiency and consistency. Provide end-to-end lifecycle management for IT assets, including Government-owned and leased hardware, software, cloud assets, and associated entitlements.

Hybrid' 3 days onsite / 2 days remote - Washington D.C.

Key Responsibilities

• Act as the centralized point of inventory control for hardware assets using ServiceNow
• Provide full Hardware Asset Management (HAM) services to maintain accurate visibility, accountability, and lifecycle control of all physical IT assets
• Ensure assets are properly tracked from acquisition through disposal, support audit readiness, and enable operational decision-making
• Manage and document the intake, put-away, and issuance of hardware and consumables in stockrooms and warehouses
• Register, update, and audit asset records (e.g., laptops, servers, peripherals) across their entire lifecycle using ServiceNow
• Coordinate hardware deployments, device refreshes, and equipment retrieval for both on-site and remote employees
• Manage software licenses, subscriptions, and entitlements to ensure compliance with vendor agreements and federal requirements
• Support asset intake, deployment, transfer, and retirement processes
• Maintain asset records aligned with procurement and inventory data
• Coordinate with Asset Management task areas for reconciliation and audits
• Support software license tracking and compliance reporting
• Create and maintain knowledge articles for common incidents and requests
• Ensure knowledge content is reviewed and approved prior to publication
• Identify data discrepancies and elevate issues to the appropriate team members
• Promote knowledge reuse to reduce incident resolution times
• Retire outdated or inaccurate knowledge content

Qualifications

Required

• BS and 2+ years experience (4 years experience in lieu of degree)
• Ability to obtain and maintain a public trust requiring U.S. Citizenship
• Have been a POC for hardware asset control
• Hands on knowledge using ServiceNow to track hardware and software assets
• Excellent communication and organizational skills

Target salary range $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.