Deskside Support

Vidusolutions LLC; Warrendale (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

Vidusolutions LLC in Warrendale, PA seeks a full-time Deskside Support specialist to provide hands-on end-user tech support. You will diagnose hardware, software, and network issues at the workstation, respond to tickets, install and configure devices, and assist with deployments.

You will document resolutions, escalate complex problems, and collaborate with the IT team to maintain a secure, reliable desktop environment while delivering professional customer service and a positive user

Qualifications

• Strong technical support and troubleshooting skills for hardware, software, and basic networking issues.
• Customer support and communication skills to interact effectively with users and provide professional assistance.
• Analytical skills to diagnose problems, identify root causes, and propose practical solutions.
• Experience with Windows and macOS environments, workstation imaging, and peripheral device setup.
• Understanding of ticketing systems and IT service management practices.

Responsibilities

• Respond to support tickets and troubleshoot end-user issues.
• Diagnose and resolve hardware, software, and basic network problems at the workstation.
• Install and configure devices and applications; assist with deployments.
• Document issues and resolutions; escalate complex problems when needed.
• Collaborate with IT team to maintain a stable, secure desktop environment.

Skills

Technical support

Customer support

Analytical skills

Windows

macOS

Ticketing systems

IT service management

Certifications

Education

Associate’s degree in Information Technology or related field

Bachelor’s degree in Information Technology or related field

Job description

Company Description ViduSolutions LLC is driven by a professional team of industry experts and a workforce focused on quality and timely delivery. The company follows stringent processes and coding standards to ensure peak performance of all software, websites, and services provided to clients. Its comprehensive support services are central to maintaining high levels of customer satisfaction. Team members collaborate closely to solve complex challenges and uphold reliable, high-performing solutions for a diverse customer base.

Role Description The Deskside Support role is a full-time, on-site position based in Warrendale, PA. This role is responsible for providing hands-on technical support for end users, including diagnosing and resolving hardware, software, and network issues at the workstation level. Daily tasks include responding to support tickets, performing incident troubleshooting, installing and configuring devices and applications, and assisting with system upgrades and deployments. The Deskside Support professional will document issues and resolutions, elevate complex problems when needed, and collaborate with other IT team members to maintain a stable and secure desktop environment. This position also involves direct customer interaction, ensuring clear communication, professional service, and a positive user experience.

Qualifications

• Strong Technical Support and Troubleshooting skills for hardware, software, and basic networking issues.
• Customer Support and Communication skills to interact effectively with users and provide clear, professional assistance.
• Analytical Skills to diagnose problems, identify root causes, and propose practical solutions.
• Experience with Windows and/or macOS environments, workstation imaging, and peripheral device setup.
• Understanding of ticketing systems, incident documentation, and IT service management practices.
• Ability to work on-site, prioritize multiple requests, and meet service-level expectations.
• Relevant technical certifications (e.g., CompTIA A+, Network+) or equivalent experience are preferred.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is an advantage.