Deskside Support

Cognizant; Phoenix (AZ); On-site; USD 80,000 - 92,000; Full time

Job summary

Cognizant is seeking a Deskside Support professional in Phoenix, AZ to provide Level 1 IT support for Windows 11 desktops and mobile devices, plus A/V and conference room assistance. You’ll configure devices, support VDI access, and assist with onboarding and asset tracking.

The role covers network trouble-shooting basics, knowledge base updates, and collaboration with vendors. Strong Microsoft 365 / AD familiarity is preferred, with certifications a plus.

Qualifications

• 2+ years in desktop support or IT help desk operations.
• Windows 11 administration and troubleshooting experience.
• Networking basics: TCP/IP, DNS, DHCP, Wi-Fi, VPN connectivity.

Responsibilities

• Provide Level 1 technical support for Windows 11 desktops, laptops, peripherals, printers, and mobile devices.
• Troubleshoot hardware, software, login, and connectivity issues.
• Respond to and manage support requests through the corporate ticketing system.
• Deliver timely updates and resolution status to end users.
• Support conference room technologies including displays, cameras, microphones, speaker systems, and collaboration platforms.
• Troubleshoot meeting room technology issues before and during meetings.
• Coordinate with vendors or remote support teams to resolve recurring A/V issues.
• Maintain conference room equipment functionality and documentation.
• Configure, deploy, and maintain laptops and workstations for new hires and existing employees.
• Assist with virtual desktop infrastructure (VDI) setup, access, and troubleshooting.
• Support user account setup, onboarding activities, and equipment assignments.
• Maintain accurate inventory of IT assets and equipment.
• Perform basic troubleshooting of local network, Wi-Fi, and internet connectivity issues.
• Assist centralized IT or vendors with local infrastructure troubleshooting when needed.
• Identify and escalation network, security, or systems issues beyond Level 1 support scope.
• Create and maintain IT support documentation, knowledge base articles, and operational procedures.
• Document troubleshooting steps and resolutions for future reference.
• Learn new technologies and support processes as business needs evolve.
• Assist with IT projects, office moves, equipment refreshes, and technology rollouts.

Skills

M365 Suite

Active Directory

Azure Active Directory

IT asset management

Job description

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Role: Deskside Support

Location: Phoenix, AZ

Mandatory skills

M365 Suite, Active Directory, Azure Active Directory/Entra ID, IT asset management.

Key Responsibilities

End User Support

• Provide Level 1 technical support for Windows 11 desktops, laptops, peripherals, printers, and mobile devices.
• Troubleshoot hardware, software, login, and connectivity issues.
• Respond to and manage support requests through the corporate ticketing system.
• Deliver timely updates and resolution status to end users.

Conference Room & Audio/Visual Support

• Support conference room technologies including displays, cameras, microphones, speaker systems, and collaboration platforms.
• Troubleshoot meeting room technology issues before and during meetings.
• Coordinate with vendors or remote support teams to resolve recurring A/V issues.
• Maintain conference room equipment functionality and documentation.

User Provisioning & Device Configuration

• Configure, deploy, and maintain laptops and workstations for new hires and existing employees.
• Assist with virtual desktop infrastructure (VDI) setup, access, and troubleshooting.
• Support user account setup, onboarding activities, and equipment assignments.
• Maintain accurate inventory of IT assets and equipment.

Network & Connectivity Support

• Perform basic troubleshooting of local network, Wi-Fi, and internet connectivity issues.
• Assist centralized IT or vendors with local infrastructure troubleshooting when needed.
• Identify and escalation network, security, or systems issues beyond Level 1 support scope.

Documentation & Process Improvement

• Create and maintain IT support documentation, knowledge base articles, and operational procedures.
• Document troubleshooting steps and resolutions for future reference.
• Learn new technologies and support processes as business needs evolve.
• Assist with IT projects, office moves, equipment refreshes, and technology rollouts.

Required Qualifications

• 2+ years of experience in a desktop support, help desk, or IT support role.
• Working knowledge of Windows 11 administration and troubleshooting.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Experience configuring and deploying laptops and end-user devices.
• Experience supporting conference room and A/V technologies.

Preferred Qualifications

• Experience supporting Microsoft 365, Teams, Outlook, OneDrive, and related Microsoft technologies.
• Familiarity with Active Directory, Azure Active Directory/Entra ID, or similar identity management platforms.
• Experience with ticketing systems and IT asset management.
• CompTIA A+, Network+, or similar industry certifications.

Compensation

We are offering between $80,000 – $92,000. Applications will be accepted until Nov 6, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.