Deskside Support Engineer

Cognizant; Charlotte (NC); Presencial; USD 38.000 - 59.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contribution

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Descripción de la vacante

Cognizant is seeking a Deskside Support Engineer in Charlotte, NC to provide high-touch, on-site support for VIPs and executives. You will troubleshoot hardware/software, manage AV/VC systems, and maintain asset inventories while coordinating with government stakeholders.

The role emphasizes discretion, urgent response, and leadership in a fast-paced environment with security compliance requirements.

Formación

• 2+ years in deskside/desktop support with 1-2 years in a lead role.
• Experience supporting VIPs with discretion and urgency.
• Strong knowledge of Windows and Mac OS, Active Directory.
• Experience with AV/conferencing systems and ITSM tools (ServiceNow, Remedy).
• Government support experience or ability to obtain clearance; strong communication and leadership.

Responsabilidades

• Deliver white glove support for VIPs and executives with priority response.
• Provide hands-on hardware/software support (imaging, patches, installs).
• Manage conference room AV/VC equipment and ensure meeting readiness.
• Maintain accurate IT asset inventory and audits.
• Serve as escalation point and interface with government stakeholders.
• Ensure compliance with government IT security and data handling policies.

Conocimientos

VIP support

Discretion

Communication

Leadership

Educación

CompTIA A+ (Certification)

ITIL Foundation (Certification)

Microsoft Modern Desktop Administrator (Certification)

Herramientas

Windows

Mac OS

Active Directory

ITSM tools

AV/Conferencing

Asset management

Security clearance

Descripción del empleo

Deskside Support Engineer

Location: Charlotte, NC -Onsite

Experience: 2-4+ years

Key Responsibilities

Deliver white glove support for VIPs and executives, including priority response, proactive issue resolution, and discreet, high-touch service

Provide hands-on support for laptop/desktop hardware and software issues (imaging, troubleshooting, patching, installs)

Manage conference room and AV/VTC equipment (Zoom, Teams, Cisco/Poly systems), ensuring meeting readiness — including on-site, hands-on support for VIP meetings and events

Maintain accurate IT asset inventory (procurement, deployment, tracking, audits, disposal)

Serve as the primary escalation point for technical issues and government stakeholder communication

Ensure compliance with government IT security and data handling policies

Requirements

2+ years in deskside/desktop support, including 1-2 years in a lead role

Experience supporting VIPs/executives with a high level of professionalism, discretion, and urgency

Strong knowledge of Windows/Mac OS, Active Directory, and ITSM tools (ServiceNow, Remedy)

Experience with AV/conferencing systems

Familiarity with IT asset management practices

Government support experience preferred; ability to obtain security clearance/public trust if required

Strong communication and leadership skills

Preferred Certifications: CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator

Applications will be accepted until 10/31/2026

The annual salary for this position is between $37,804- $59,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contribution
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.