Deskside Services Lead - On‑Site IT Support

BRIDGE Healthcare Partners LLC; Saint Paul (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

BRIDGE Healthcare Partners LLC is seeking a Manager of Deskside Services to lead end-user computing and on-site support across multiple client environments. You will oversee a blended team of employees, contractors, and third-party vendors to ensure consistent, high-quality service delivery for BRIDGE clients.

You will be the key escalation point for deskside, service desk, and client-facing teams, driving customer satisfaction, service quality, and operational efficiency in a fast-paced,

Responsibilities

• Service Delivery & Operations: Manages SLAs and escalations; Leads a distributed deskside support team; Provides coaching and performance support; Supports onboarding and ongoing development; Fosters accountability and customer-focused service.

Job description

BRIDGE Healthcare Partners LLC is seeking a Manager of Deskside Services to lead end-user computing and on-site support across multiple client environments. You will oversee a blended team of employees, contractors, and third-party vendors to ensure consistent, high-quality service delivery for BRIDGE clients.

You will be the key escalation point for deskside, service desk, and client-facing teams, driving customer satisfaction, service quality, and operational efficiency in a fast-paced,