Desktop Support Specialist

HCL Technologies Limited; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Life insurance

Disability insurance

Job summary

HCL Technologies Limited is seeking an on-site IT Hardware Technician in Alpharetta, GA to troubleshoot and repair desktop and laptop hardware, support networking basics, and deliver strong customer service. The ideal candidate will handle Windows and macOS issues, work independently, and pass a background check.

Experience with ticketing systems and certifications such as CompTIA A+, MCSA, or CCNA/CCNP will help stand out. A valid driver’s license and reliable transportation are required.

Qualifications

• Professional demeanor with strong customer service, consulting, and training skills.
• Experience troubleshooting and repairing desktop and laptop hardware in field or related environment.
• Basic understanding of networks, Intel servers, and telecom systems.
• Strong break/fix skills for desktops, workstations, notebooks, and tablets.
• Proficiency in Microsoft Office applications.
• Windows and macOS troubleshooting abilities.
• Excellent problem-solving and communication skills.
• Self-motivated with ability to work independently.
• Detail- and process-oriented mindset.
• Must pass a background security check and have a valid driver's license.

Responsibilities

• Provide on-site hardware troubleshooting and repair for desktops and laptops.
• Assist with basic networking and telecom system issues in the facility.
• Support executive-level users and maintain documentation for incidents.
• Utilize ticketing systems to track and close service requests.

Skills

Customer service

Troubleshooting

Networking basics

Windows troubleshooting

macOS troubleshooting

Desktop repair

Office suite

Communication

Independence

Detail-oriented

Education

CompTIA A+ (or equivalent)

Microsoft MCSA (Windows 7/8/10)

Networking cert (CCNA/CCNP)

Tools

ServiceNow

Smart IT

IT Connect

SCCM

Job description

• Must possess a professional demeanor with strong customer service, consulting, and training skills
• Experience troubleshooting and repairing desktop and laptop hardware in the field or a related environment
• Basic understanding of networks, Intel servers, and telecom systems
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Strong Microsoft Windows operating system troubleshooting skills
• Strong macOS troubleshooting skills (Big Sur and above)
• Excellent problem-solving and critical-thinking abilities
• Strong written and verbal communication skills
• Self-motivated with the ability to work independently and with minimal supervision
• Detail- and process-oriented mindset
• Ability to walk long distances across large facilities
• Must be able to pass a background security check
• Valid driver’s license and reliable transportation required

What Will Make a Candidate Stand Out

• Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect
• Prior experience supporting executive-level users
• Certifications such as:
• CompTIA A+ or equivalent
• Microsoft MCSA (Windows 7, 8, or 10)
• Networking certifications (CCNA or CCNP)
• Experience with remote PC control and video conferencing tools
• SCCM experience

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.