Desk Clerk - (Full Time) Overnight

Tenderloin Neighborhood Development Corporation; San Francisco (CA); On-site; USD 27,552 - 35,817; Full time

Job summary

Tenderloin Neighborhood Development Corporation seeks a Desk Clerk to screen visitors and monitor front desk activities at 180 Jones Street, San Francisco. The role supports building management in maintaining safety and handling administrative tasks.

Under supervision, you will assist with visitor coordination, logging, and communications with residents and staff. Excellent customer service, English fluency, and basic MS Office skills are essential for this full‑time position.

Qualifications

• Must have strong customer service and communication skills.
• Ability to read, write and speak English clearly.
• Proficiency with Microsoft Office and basic office tasks.

Responsibilities

• Screen visitors to confirm they are authorized guests of residents.
• Escort visitors with tenants as needed.
• Respond to emergencies and maintain a confidential Building Log.
• Open and stamp mail, prepare invoices and check requests as needed.
• Answer phones and operate intercom system.
• Provide information to tenants, visitors, and applicants concerning Housing.

Skills

Customer service

English proficiency

Office software

On-call readiness

Conflict resolution

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Details

Title: Desk Clerk
Location: 180 Jones Street, San Francisco, CA 94102
Type: Full Time
Salary: $23.00/hour
Shift: Graveyard (Monday-Friday; 12:00 am-8:00 am)
Reports To: General Manager

Summary

Under the direct supervision of the Assistant Manager or the General Manager, the Desk Clerk is responsible for screening visitors and monitoring activities at the front desk of TNDC properties. The desk clerk assists building management with maintaining site safety and providing ongoing administrative support.

Essential Duties

• Screen all visitors to confirm they are authorized guests of building residents.
• Ensure visitors are escorted by tenants at all times.
• Respond to emergencies as needed.
• Maintain a complete and accurate confidential Building Log.
• Fill out incident reports as necessary.
• Report violations of the House Rules and Regulations and rules of conduct outlined in the Rental Agreement.
• Participate in all online and in-person trainings required for job function, including job‑specific trainings and company‑wide training.
• Oversee front entry and lobby to ensure cleanliness and security; perform minor janitorial duties as needed.
• Provide administrative support for Assistant Manager by opening and time‑stamping mail and invoices, preparing check requests, preparing recertification packets, and filing.
• Answer phones and operate intercom system as needed.
• Provide information to tenants, visitors, and applicants concerning Housing.
• Other duties as assigned.

Qualifications

Required Skills

• Ability to work tactfully and under stress.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Read, write, and communicate in English.
• Follow directions and work independently.
• Willingness to be on‑call, with access to a phone.
• Good judgment and common sense; resolve conflicts professionally.
• Honesty and dependability.
• Sensitivity to a diverse, multi‑cultural low‑income population.
• Maintain confidentiality and exercise discretion concerning resident issues.
• Strong customer service skills.

Physical Requirements

• Coordinate eyes, hands, and fingers for typing, writing, reading tasks.
• Exert physical effort moving around buildings, climbing stairs, standing/sitting for periods.
• Visual acuity to inspect buildings and review documents.
• Hearing acuity sufficient to use telephone and communicate with residents and staff.

Environmental Adaptability

• Work in office and outside residential buildings as needed.
• Work tactfully and under stress.

Mathematical Ability

• Basic addition, subtraction, multiplication, and division as needed per job duties.

Judgment and Situational Reasoning Ability

• Use independent judgment in non‑routine situations, such as dealing with a disturbance.
• Good judgment and common sense; resolve conflicts.

Language and Communication Ability

• Communicate effectively with coworkers, staff at all levels, and residents, both verbally and in writing.
• Understand changes in policy, methods, operations, etc., as they apply to the desk clerk position.
• Respond appropriately in pressure situations; possess even temperament and strong interpersonal and customer service skills.
• Read, write, and communicate in English.

Minimum Requirements

• High School Diploma or GED.
• Good organizational, interpersonal, and communication skills.

Preferred Qualifications

• Basic knowledge of Microsoft Office Suite.
• Experience working in an affordable housing environment.
• Familiarity with the Tenderloin Neighborhood.
• Experience in conflict resolution, crisis intervention, resident relations.
• Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian).

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.