Desk Attendant

JewishAkron; Akron (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

Shaw JCC in Akron, OH is seeking a part-time Desk Attendant to warmly greet members and guests, answer inquiries, assist with program registrations, and process cash transactions with accuracy and courtesy.

As the first point of contact, you will deliver exceptional customer service, maintain current member information in the system, coordinate with staff across departments, and help create a welcoming, organized front desk during daytime, evenings, weekends, and holidays.

Qualifications

• High school diploma or GED is required or preferred.
• Excellent interpersonal communication and organizational skills are essential.
• Ability to multi-task in a fast-paced environment and provide courteous service.

Responsibilities

• Greet and assist members and guests in a professional, friendly, and welcoming manner.
• Answer incoming phone calls, provide accurate information, and direct calls to staff.
• Respond to inquiries regarding programs and procedures; resolve concerns effectively and courteously.
• Review and manage internal communications, including email.
• Accurately process program registrations and handle cash transactions.
• Maintain accurate and up-to-date member information in the computer system.
• Ensure all program participants have current and accurate information on file.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Desk Attendant

RPT Shaw JCC, Akron, OH, US

5 days ago Requisition ID: 1037

The Shaw JCC is a community center located in Akron. Our facility offers a family-friendly environment in areas of aquatics, childcare, fitness, and membership. We are looking for a part-time, entry-level Desk Attendantthat has a flexible schedule to work daytime, evenings, weekends and holidays. The desk attendant serves as the first point of contact for our members and guests. This position requires someone to be welcoming, professional and courteous so everyone who enters the JCC has an exceptional customer service experience.

Responsibilities

• Greet and assist members and guest in a professional, friendly, and welcoming manner.
• Answer incoming phone calls, provide accurate information, and direct calls to the appropriate staff as needed.
• Respond to member and guest inquiries regarding programs, services, and procedures; resolve concerns effectively and courteously.
• Review and manage internal communications, including email.
• Accurately process program registrations, including handling cash transactions.
• Maintain accurate and up-to-date member and guest information in the computer system.
• Ensure all program participants have current and accurate information on file.

Qualifications/Experience

• High school diploma or GED
• Previous customer service experience preferred, but will train
• Excellent interpersonal communication and organizational skills
• Problem-solving ability and attention to detail
• Ability to multi-task in a fast-paced environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.