Desk Assistant

University of Georgia; Kentucky; On-site; USD 13,776 - 20,664; Part time

Job summary

The University of Georgia seeks a Desk Assistant in the Athens Area, responsible for providing customer service to residents and guests at community desks. This role involves assisting residence hall staff with administrative tasks, managing keys, and distributing mail and packages. Ideal candidates must be enrolled at the University and in good standing with Student Conduct. A commitment to work is necessary, including during weekends and academic breaks.

Qualifications

• Must be enrolled on at least a half-time basis at the University of Georgia.
• Must be in good standing with the Office of Student Conduct.

Responsibilities

• Provide exemplary customer service to residents and guests.
• Assist in the opening, closing and transition of residence halls.
• Sort, record, and distribute mail and packages.

Education

Enrolled at the University of Georgia

Job description

Desk Assistant

This student position is generally the initial contact responsible for providing customer service to residents and guests at our community desks. A person in this position provides assistance to residence hall staff with administrative tasks and serves as a source of information to residents and guests. The position is also responsible for distributing mail and packages for the community as well as managing keys in accordance with University Housing policies and procedures.

Responsibilities

• Provide exemplary customer service to all residents, guests, visitors, faculty and staff who interact with community desks and community office spaces.
• Function as a resource for accurate information concerning Housing and university operations.
• Support the Residential Programs and Services community office staff by performing assigned administrative responsibilities effectively and efficiently.
• Assist in the opening, closing and transition of residence halls, including early arrival and late departures, and working during break periods and finals week.
• Support, communicate, enforce and abide by all university and department policies, procedures and regulations.
• Follow appropriate protocols for addressing incidents and potential policy violations.
• Assist Residential Programs and Services staff during a crisis or emergency, maintaining appropriate confidentiality.
• Complete all department and university training as required.
• Participate in all meeting activities including staff meetings and one-on-one meetings with supervisor.
• Follow appropriate community desk policies and procedures such as key management, equipment check-out and building access control.
• Sort, record, distribute and forward mail, packages and newspapers according to United States Postal Service regulations and community procedures.
• Perform other duties consistent with the purpose of the position as assigned.

Required Qualifications

• Must always be enrolled on at least a half-time basis at the University of Georgia when classes are in session (minimum six credit hours for undergraduate and professional students during fall/spring semesters; minimum five credit hours for graduate students).
• Must be in good standing with the Office of Student Conduct and University Housing, with no policy violations that would interfere with the ability to perform tasks typically assigned to student employees. Participation in the student conduct process if charged and completion of any sanctions is required.

Conditions of Employment

• Student employees are considered temporary employees and may be separated at any time without notice.
• May not hold dual employment within the university during summer terms; student employees may not have another student position when employed with University Housing.
• May not exceed 20 hours of work per week when enrolled in classes; limits are not impacted during summer enrollment.
• May not exceed 6 consecutive hours of work per shift without a 30-minute break.
• Should be available to work a minimum of 8 hours of desk shifts per week. This includes overnight shifts, weekends, academic breaks and holidays throughout the semester.
• Work during some home football games as required by your assigned community.
• New applicants must be available on May 11, 2026 to attend mandatory training.

Location of Vacancy

Athens Area

Equal Opportunity Employer

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).