Reconstruction Claims Adjuster (In-Person Position)

Alert Disaster Restoration; Bakersfield (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Alert Disaster Restoration is seeking an experienced Reconstruction Claims Adjuster for an in-person role in Bakersfield, CA. You will manage claims from intake to settlement, evaluate damages, and coordinate scopes of work.

Ideal candidates bring 4+ years in property claims adjusting, strong construction knowledge, and proficiency with Xactimate. Excellent negotiation and customer service skills are essential for success in a fast-paced, collaborative environment.

Qualifications

• 4+ years of insurance claims adjusting and large loss experience.
• Strong construction knowledge.
• Proficiency with Xactimate and claims management systems.
• Excellent communication, negotiation, and problem-solving skills.
• Relevant industry certifications (Xactimate Certified, AIC, CPCU, IICRC).

Responsibilities

• Process and review claim documentation from internal teams for completeness and accuracy.
• Evaluate damages using established methodologies and company guidelines to determine fair scope and invoices.
• Negotiate settlements with claimants or representatives within authority limits.
• Maintain detailed records of claim activities in the claims system with accuracy and compliance.
• Support project supervisors and coordinate with other departments to improve client satisfaction and profitability.
• Provide empathetic customer service to policyholders, adjusters, and claimants throughout the process.
• Collaborate with internal teams to ensure consistent claims handling and risk mitigation.

Skills

Xactimate

Negotiation

Customer service

Construction knowledge

Claims processing

Education

Xactimate Certified

AIC

CPCU

IICRC

Tools

Xactimate

Job description

Position Title: Reconstruction Claims Adjuster (In-Person Position)

Job Summary: As an experienced property claims adjuster (in-person position), you will be responsible for managing and processing insurance claims from start to finish. You will utilize your expertise in claims handling and policy interpretation to investigate, evaluate, and settle claims accurately and efficiently. Your primary focus will be on achieving approvals, writing/coordinating accurate scopes of work, negotiating with carrier and independent adjusters and supporting ADR Project Supervisors in achieving client satisfaction and company gross profit standards.

Key Responsibilities:

1. Claim Processing: Receive and review documentation from work performed/needed submitted by internal departments, ensuring all required documentation and information are complete and accurate.
2. Damage Evaluation: Assess the extent of damages or losses claimed, utilizing established methodologies, industry standards, and company guidelines to determine fair and equitable invoice and scope writing.
3. Negotiation and Settlement: Negotiate settlement terms with claimants or their representatives, using effective communication and negotiation skills to reach mutually acceptable agreements within established authority limits.
4. Documentation and Reporting: Maintain detailed records of claim activities, correspondence, and settlement agreements in the company's claims management system, ensuring accuracy, completeness, and compliance with regulatory standards.
5. Property Restoration Project Sales
6. Customer Service: Provide courteous, responsive, and empathetic customer service to policyholders, adjusters, claimants, and other stakeholders throughout the claims process, addressing inquiries, providing updates, and offering assistance and guidance as needed.
7. Collaboration: Collaborate with internal departments, to facilitate claims resolution, mitigate risks, and ensure consistency in claims handling practices.

Qualifications:

• 4 Years insurance claims adjusting and large loss experience, with a demonstrated proficiency in handling property, or other relevant lines of insurance.
• Must have strong construction knowledge
• Highly skilled in Xactimate
• Proficiency in computer software and claims management systems, with the ability to navigate multiple systems simultaneously.
• Excellent communication, negotiation, and problem-solving skills, with a customer-focused mindset and a commitment to delivering exceptional service.
• Relevant industry certifications (e.g., Xactimate Certified, AIC, CPCU, IICRC, etc.)

Working Conditions:

• Standard office hours with occasional flexibility based on workload demands. This is an in-person position.
• Collaborative team environment with opportunities for professional growth and development.

This job description emphasizes the role of an experienced claims adjuster primarily working in an office environment, managing and processing claims efficiently while maintaining a focus on customer service and compliance. Adjustments can be made based on specific organizational requirements or industry nuances.